Front has three plans. Starter is $25 per seat per month billed annually, limited to 10 seats and one channel type. Professional is $65 per seat per month billed annually, up to 50 seats, omnichannel. Enterprise is $105 per seat per month billed annually with no seat cap listed.
Copilot is a $20 per seat add-on below Enterprise and Autopilot is metered from $0.05 per conversation. All figures are from front.com/pricing, verified October 2026.
A team of ten on Front pays $3,000 a year on Starter, with one channel type and no AI. It pays $7,800 on Professional once it needs a second channel or routing rules, and $10,200 on Professional with Copilot. The tier your requirements land on decides the number, and the 10-seat and 50-seat caps decide when the tier changes. Front lists annual prices only, labeled a 24 percent saving.
How much does Front cost in 2026?
| Plan | Price per seat per month | Seat cap | Channels | AI |
|---|---|---|---|---|
| Starter | $25 | Up to 10 seats | One channel type, up to 10 channels per license | Copilot and Autopilot as add-ons |
| Professional | $65 | Up to 50 seats | Omnichannel, up to 30 channels per license | Copilot and Autopilot as add-ons |
| Enterprise | $105 | No cap listed | Omnichannel, up to 50 channels per license | Copilot, Smart QA and Smart CSAT included; Autopilot as an add-on |
Front shows these prices under a Billed Annually toggle labeled Save 24% and lists no monthly prices on the page. The trial is 7 days with Professional features and no card. Wire transfer or ACH is offered for annual contracts over $12,000, and the FAQ says contracts over $25,000 require an onboarding package priced in a separate document.
What does each Front tier include?
Starter: $25 per seat, up to 10 seats, one channel type
Starter covers the shared inbox essentials: assignment, comments, shared views, up to 10 workflow rules and the core integrations. Two constraints move teams off it. The 10-seat cap means the eleventh hire moves everyone to Professional. The single channel type means email, or chat, or SMS, and never a combination, so a team that wants WhatsApp beside email starts on Professional.
Professional: $65 per seat, up to 50 seats, omnichannel
Professional adds omnichannel, up to 20 workflow rules, up to 5 workspaces, SLA policies and analytics. The jump from $25 to $65 is where the gap between the headline and the invoice comes from. The workflow engine is the thing being bought, and it needs someone to design and maintain it.
Enterprise: $105 per seat, no cap listed, AI included
Enterprise removes the seat cap, adds unlimited workspaces and rules plus the security and administration features large organizations require, and includes Copilot, Smart QA and Smart CSAT. For a large team that wants Copilot on every seat anyway, the bundle narrows the gap with Professional.
Is Front's AI included in the price?
| Add-on | Price | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Copilot | $20 per seat per month | Add-on | Add-on | Included |
| Autopilot | From $0.05 per conversation | Add-on | Add-on | Add-on |
| Smart QA | No separate price listed | Not listed | Not listed | Included |
| Smart CSAT | No separate price listed | Not listed | Not listed | Included |
Copilot raises a Professional seat from $65 to $85, a 31 percent increase. Autopilot is a different kind of line. It scales with conversations handled, so it needs a volume estimate, and Front's page gives a starting rate only. Smart QA and Smart CSAT appear as Enterprise features with no price listed below that tier.
Other add-ons on the page
- Native WhatsApp channel: Meta's messaging costs plus a 20 percent admin fee, on Professional and Enterprise.
- API rate limit increase: $200 per 100 requests per minute per month, on every plan.
- Success services such as onboarding and consulting: priced in a separate document, and required for contracts over $25,000.
What does a team of ten pay for Front?
- Ten seats, email only, no AI: Starter at $25 is $3,000 a year. This is the team the headline price describes, and for that team it is accurate.
- Ten seats, email and WhatsApp: a second channel type means Professional. Ten seats at $65 is $7,800 a year, plus Meta's WhatsApp costs and the 20 percent admin fee.
- Ten seats on Professional with Copilot: $85 per seat, $10,200 a year.
- Ten seats that will be twelve next year, email only: Starter is $3,000 this year. The cap moves everyone to Professional at the eleventh seat, so year two is $9,360 for twelve seats. Price the team you will have.
- Ten seats on Professional with Autopilot handling 1,000 routine conversations a month: $7,800 for seats plus about $600 for Autopilot at the starting rate. That is about $8,400 a year.
What to check before you sign
- Which tier contains the feature you are buying. Routing rules beyond ten, SLAs or a second channel type mean Professional.
- Your seat count in eighteen months, against the 10 and 50 caps.
- Which AI features you want, and whether Copilot on every seat moves the total toward the Enterprise price where it is included.
- Volume, for Autopilot and for the WhatsApp channel, since both are metered.
- Configuration time. Professional's workflow engine needs an owner, and that cost never appears on the pricing page.
How Front's pricing compares with Help Scout and Hiver
Help Scout publishes a free plan for 5 users with 1 inbox, then $25, $45 and $75 per user per month on monthly billing with 16 percent off annual. AI drafting is included and automated answers are an add-on at $0.75 per resolution, verified October 2026. It is built around a support queue and a knowledge base.
Hiver publishes Growth at $25, Pro at $55 and Elite at $85 per user per month billed annually, verified October 2026. There is a two-seat minimum, Growth is capped at 10 users, and AI is included from Growth.
Hiver adds its controls to Gmail and to Outlook shared mailboxes, so the team keeps its mail client. The Front alternatives list covers the wider field, and Hiver vs Front takes that pair in detail.
Where Sektra fits
We build Sektra. It is a shared inbox that syncs two-way with Gmail, Outlook, IMAP and WhatsApp Business. It assigns by rule, round robin or current workload with nothing to configure. It keeps a record per client of every commitment with its date and every open question.
Every AI feature is part of the plan, so there is no add-on line and no per-conversation meter. Plans are on the pricing page, and the row-by-row comparison is Sektra vs Front. Logistics teams shows the operations case where both get shortlisted.
Front's prices are published, and the tier decides what a team pays. Do the arithmetic for your real seat count, your real channel list and the AI you will switch on, and the invoice stops being a surprise.
