Front pricing in 2026: what each tier costs, what the add-ons add, and what a team of ten really pays

Front's pricing page is clear about its numbers and quiet about how they combine. Three tiers, each with a per-seat price, a seat cap and a channel rule, plus a set of AI add-ons priced per seat or per conversation. Any one of those is simple. Together they decide whether a ten-person team pays $3,000 a year or $10,000, and the difference is not marketing; it is which tier your requirements land you on and which add-ons you switch on. This article lays the pieces out and then does the arithmetic for a few real team sizes.

Two caveats. We build Sektra, which competes with Front for some teams, so read the last section with that in mind. And the figures are Front's published list prices as of September 2026, on annual billing unless stated; they have changed before and will change again, so confirm on the pricing page before you commit.

How much does Front cost in 2026?

Front has three plans. Starter is $25 per seat per month billed annually, limited to 10 seats and one channel type. Professional is $65 per seat per month billed annually, up to 50 seats, with every channel. Enterprise is $105 per seat per month with no seat cap and the AI features included. Front quotes a 24 percent saving for annual billing, which means monthly billing runs roughly a third higher on each tier.

The three tiers in detail

Starter: $25 per seat, up to 10 seats, one channel

Starter is the plan the headline price refers to. It covers the shared inbox essentials: assignment, comments, shared views, basic rules and the core integrations. The two constraints are what push teams off it. The 10-seat cap is hard, so the eleventh hire forces a move to Professional for everyone. And the single channel type means email, or chat, or SMS, not a combination; a team that wants WhatsApp next to email is on Professional from day one.

Professional: $65 per seat, up to 50 seats, omnichannel

Professional is the plan most teams that buy Front actually run. It adds omnichannel support, deeper routing rules, SLA policies, workflow automation and analytics. The jump from $25 to $65 is where most of the surprise on Front invoices comes from, and it is worth being clear that the extra money buys real machinery. Whether that machinery gets used is the question to answer before signing.

Enterprise: $105 per seat, unlimited seats, AI included

Enterprise removes the seat cap, adds the security and administration features large organizations require, and bundles Copilot, Smart QA and Smart CSAT rather than selling them as add-ons. For a large team that wants all three AI features, the bundle narrows the gap with Professional considerably, which is presumably the point.

The AI add-ons

On Starter and Professional, Front's AI features are priced separately. This is the part of the page most buyers skim and most invoices reflect.

• Copilot: $20 per seat per month as an add-on, included on Enterprise. Drafting, summarizing and assistance for the person handling the conversation.
• Smart QA: $20 per seat per month as an add-on, included on Enterprise. AI review of conversation quality.
• Smart CSAT: $10 per seat per month as an add-on, included on Enterprise. AI-inferred satisfaction without surveys.
• Autopilot: starting at $0.05 per conversation. Automated handling of routine inbound, metered by volume rather than by seat.

Copilot on its own raises a Professional seat from $65 to $85, a 31 percent increase. All three per-seat add-ons take it to $115, which is above the Enterprise price where they are included. Autopilot is a different kind of line: it scales with conversations rather than people, so it needs a volume estimate rather than a headcount.

Worked examples

Annual billing, list prices, no negotiated discounts. The point is the shape of the numbers, not the last dollar.

• A team of 6, email only, no AI: Starter at $25 is $1,800 a year. This is the team the headline price is for, and for that team it is accurate.
• A team of 10, email and WhatsApp: omnichannel means Professional. Ten seats at $65 is $7,800 a year. Add Copilot and it is $10,200.
• A team of 10 that will be 12 next year, email only: Starter is $3,000 this year, but the cap forces Professional at the eleventh seat, so year two is $9,360 for 12 seats. Price the team you will have, not the one you have.
• A team of 40 on Professional with Copilot and Smart QA: 40 seats at $105 is $50,400 a year, which is the Enterprise per-seat price with the add-ons bundled and the cap removed. At that size, get the Enterprise quote.
• A team of 25 on Professional with Autopilot handling 3,000 routine conversations a month: $19,500 for seats plus roughly $1,800 for Autopilot, about $21,300 a year.

What to check before you sign

• Which tier contains the feature you are buying. If it is routing rules, SLAs or a second channel, quote Professional, not Starter.
• Your seat count in eighteen months, against the 10 and 50 caps.
• Which AI features you actually want, priced per seat, and whether the total puts you above the Enterprise price where they are bundled.
• Monthly versus annual. The 24 percent annual saving is real; monthly billing is the price of flexibility.
• Configuration time. Professional's workflow engine needs someone to design and maintain it, which is a cost that never appears on the pricing page.

How Front's pricing compares

For context, Missive runs $14 to $36 per user on annual billing, Help Scout $25 to $75 per user on monthly billing with a 16 percent annual discount, Hiver from a free plan to about $85 per user, and Intercom $29 to $132 per seat plus per-outcome AI fees. Sektra is $29 per seat on Standard and $59 on Pro, billed annually, with every AI feature included in the plan price rather than sold per seat. The full pricing comparison covers the market in one place, and Sektra vs Front shows the two side by side, including the workflow rows where Front is the larger tool.

Front's prices are not hidden and they are not unreasonable for what Professional and Enterprise contain. The only expensive mistake is quoting the Starter column for a team that will live in a different one. Do the arithmetic for your real seat count, your real channel list and the AI you will actually switch on, and the number that lands on the invoice stops being a surprise.