Freight runs on email. Sektra keeps the shippers who matter from going quiet
Rate requests arrive by the hundred, and the accounts that pay the bills sit in the same inbox. Sektra keeps the relationships separate from the noise and notices when a key shipper goes quiet.
A freight desk sees quote requests, booking confirmations, exceptions and invoices all day, across email and increasingly WhatsApp. Volume hides the signal: the top-ten shipper who has not sent an RFQ in three weeks looks like a quiet day.
Sektra scores every thread by consequence, tags it by what it asks for, and hands it out across the desk by workload. Underneath, it keeps a memory per shipper and per carrier: what was quoted, what was promised, and what their normal rhythm looks like.
When the rhythm breaks, the desk hears about it while the account is still recoverable.
Rhythm is learned per account, so a drop in a key shipper's volume shows up as a relationship signal rather than a quiet inbox.
Quotes and commitments are tracked per thread with their dates.
Collision detection and round-robin assignment keep one owner per thread.
How Sektra fits
Volume triage
Priority scoring and intent tagging, so quotes, exceptions and confirmations sort themselves.
Email and WhatsApp
Drivers, shippers and agents who write on WhatsApp land in the same inbox with the same memory.
Load-balanced assignment
Round robin or by current workload, so the desk spreads work without a dispatcher for the dispatchers.
Analytics per account
Response and resolution times per shipper, plus commitments met and missed.