Shared inbox for logistics and freight teams
A freight inbox that separates the shippers who matter from the noise. Rate requests arrive by the hundred. Sektra keeps the accounts that pay the bills apart from the flood and tells you the day a shipper you watch goes quiet.
A freight desk sees quote requests, booking confirmations, exceptions and invoices all day, across email and increasingly WhatsApp. Volume hides the signal. A top-ten shipper who has not sent an RFQ in three weeks looks like a quiet day.
Sektra ranks every thread by what it would cost to leave, tags it by what it asks for, and spreads it across the desk by workload. Underneath, it keeps a record per shipper and per carrier: what was quoted, what was promised, and every thread with them, dated.
Put a silence watch on the shippers that matter and the desk hears about a quiet account while it is still recoverable.
What it tells you, and why
“No RFQ from a top-ten shipper you watch in three weeks. The last quote went out unanswered.”
A silence watch on a key shipper turns a quiet stretch into an alert, and the open quote stays listed beside it.
“You quoted this lane on Monday and promised a confirmation by Wednesday.”
Quotes and commitments are tracked per thread with their dates.
“This booking thread has no owner and two dispatchers have it open.”
Round-robin assignment gives every thread one owner, and the inbox shows when a teammate is already typing a reply.
What your team gets on day one
Triage at volume
Priority scoring and intent tagging, so quotes, exceptions and confirmations sort themselves.
Email and WhatsApp
Drivers, shippers and agents who write on WhatsApp land in the same inbox with the same record.
Assignment by workload
Round robin or by current load, so the desk spreads work without a dispatcher for the dispatchers.
Quotes per lane and per shipper
What was quoted, to whom and when, kept per shipper, so a repeat RFQ gets a consistent answer.
Questions, answered
What teams like yours ask before they connect an inbox.
We get thousands of emails a week. Will it cope?
Yes. Triage runs on every message as it arrives. Each plan carries a published monthly threshold for AI analysis, listed on the pricing page, and mail keeps arriving and stays searchable past it.
Can WhatsApp templates be used for confirmations?
Yes. Approved templates can be sent outside the 24-hour customer window, and free-form replies inside it, from the same composer. The window is the day after a customer's last message in which WhatsApp allows free-form replies.
Does it work with a TMS?
Mail and WhatsApp connect directly. Zapier and Sektra's own connections carry what happens in Sektra into the TMS and back, and HubSpot, Salesforce, Pipedrive and Zoho CRM records sit beside every thread.
How does it spot a shipper going quiet?
You tell it which shippers matter and how many quiet days count. Sektra counts the days and tells you the day the number passes. The morning digest separately lists every thread where the other side owes a reply and has been quiet for three days or more.
Coming from another tool?
What stays the same, what changes, and what the switch takes, one tool at a time.
Playbooks for logistics and freight
Freight runs on email: a freight broker CRM, a shared inbox, and the quiet shipper
A top shipper stops sending RFQs and no dashboard blinks. What a freight broker CRM holds, what a shared inbox handles, and the third thing a brokerage needs for named accounts.
Read the articlePlaybooksReply speed is the wrong scoreboard: customer success metrics for account teams
A team can answer every email in twenty minutes and still lose the account. What reply-time dashboards measure, what they miss, and three customer success metrics that do better.
Read the articleSee it on your own inbox
Connect a mailbox and Sektra builds the memory of your clients from the history already there.