Refund Policy

Every workspace gets a 14-day free trial of Pro, with no credit card required before any charges apply. The trial gives you the opportunity to determine whether Sektra is right for your team. For this reason, we do not refund subscription payments for a change of mind, and we do not provide refunds for the unused portion of a billing period when you cancel.

We do, however, refund charges that should not have occurred, as set out below.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle issues your invoice, collects tax, and processes any refund we approve back to the payment method you used.

The workspace owner can cancel from Billing at any time. Cancellation takes effect at the end of the period you have already paid for, and the workspace keeps working until then. We do not refund the remaining days or months of a period, on monthly or annual plans.

Moving to a higher plan takes effect immediately and you pay the prorated difference, which is shown before you confirm. Moving to a lower plan takes effect at your next renewal, so nothing is refunded. Adding a seat is charged for the rest of the period. Removing a seat credits the unused portion to your next invoice; seat credits are not paid out as cash.

A top-up pack is a one-time purchase of AI credits that carry over between billing periods and expire 12 months after purchase. Packs are not refundable once bought, and unused credits are not refunded when they expire or when you cancel.

We refund in full, to the original payment method, when:

• you were charged twice for the same period or pack;
• you were charged after a cancellation had taken effect;
• the amount charged does not match the price shown when you bought;
• we end your subscription for a reason other than a breach of our terms, in which case we refund the unused part of the period.

If the Service was unavailable for a prolonged period because of a fault on our side, we will refund or credit that period on request. Where consumer law in your country gives you a right to a refund that this policy does not, that law applies.

Email hello@sektra.aifrom the workspace owner’s address within 30 days of the charge, with the workspace name and invoice number. We reply within three business days, and approved refunds usually reach your account within 5 to 10 business days. Please contact us before disputing a charge with your bank; a chargeback pauses the workspace until it is resolved.

If your organisation has a signed Enterprise agreement, its payment terms apply instead of this page. We may update this policy; the date at the top shows the current version, and changes apply to charges made after that date. This policy forms part of our Terms of Service.