Every channel your clients use, and the tools your team already runs
Connect Gmail, Outlook, any IMAP mailbox, WhatsApp and live chat as shared inboxes with one memory. Sync your calendar. Then let the CRM, the help desk alerts and the project tracker meet the conversation where it happens.
Where your clients write
Each channel becomes a shared inbox with owners, notes, priority and rules. All of them feed one record per client, so a person who emails on Monday and messages on Wednesday is one relationship.
Gmail
Connect any Gmail or Google Workspace mailbox through Google sign-in. Labels, stars, archive and read state stay in sync both ways.
How it worksOutlook
Connect Microsoft 365 mailboxes and shared mailboxes through Microsoft sign-in. Categories, flags and read state stay in sync.
How it worksIMAP
Connect a mailbox on your own domain, your host or your ISP with its email address and password. New mail, read state, flags and folders stay in sync both ways.
How it worksWhatsApp Business
A WhatsApp Business number becomes a shared inbox: threads, assignment, approved templates, delivery and read ticks, and the same memory as email.
How it worksLive chat
One short snippet puts a chat widget on your site. Visitor chats land in the same inbox as email and WhatsApp, with a bot that answers first if you want one.
How it worksYour meetings, next to your mail
Each person connects their own Google or Outlook calendar. Meetings show beside the threads, invites are answered from the email, and a brief arrives ten minutes before each meeting.
Google Calendar
Connect your Google calendar and your meetings sit beside your mail, with a brief before each one: who is coming, your last emails with them and the promises still open.
How it worksOutlook Calendar
Connect your Outlook calendar for the same meetings view, invites answered from the email thread, and a brief before each meeting.
How it worksAlerts where the team already talks
New conversations, assignments, service level warnings and rule alerts post to the channels you map. Each one links back to the thread.
Slack
New conversations, assignments, service level warnings and rule alerts post to the Slack channels you map, so the team hears about a thread without opening the inbox.
Microsoft Teams
Post the same alerts into any Teams channel. Paste the channel’s connector address once and the alerts arrive as cards.
The CRM record beside the thread
The matching contact, company and open deals show in the sidebar while you write. Create a contact or a deal from the conversation, and the assistant can answer from the same data.
HubSpot
The HubSpot contact, company and open deals show beside the thread. Create a contact or a deal from the conversation, and let a rule create the contact for you.
Salesforce
The matching contact or lead, its account and open opportunities sit beside the thread. Create a contact or an opportunity without leaving the inbox.
Pipedrive
See the person, their organization and open deals beside the conversation, and create a person or a deal from the thread.
Zoho CRM
The Zoho contact or lead, its account and deals beside the thread, with contacts and deals created from the conversation.
Orders and invoices without a second tab
The customer's recent orders, subscriptions and invoices sit beside the conversation, so a question about an order is answered from the inbox.
Shopify
The customer and their recent orders, with payment and delivery status, beside the thread, so a reply about an order needs no second tab.
WooCommerce
Connect your store and see the customer and their recent orders with status beside every conversation.
Stripe
The Stripe customer, their subscriptions and recent invoices beside the thread, read only, so billing questions are answered from the inbox.
Hand a thread to the people who fix things
Create an issue, task or card from a conversation, or link an existing one, and follow its status from the sidebar. A rule can create it for you.
Jira
Create a Jira issue from a conversation or link an existing one, and see its status beside the thread. A rule can create the issue for you.
Asana
Create or link an Asana task from the thread and follow it from the sidebar.
Trello
Create or link a Trello card from the thread and see it beside the conversation.
ClickUp
Create or link a ClickUp task from the thread and follow its status from the sidebar.
monday.com
Create or link a monday.com item from the thread and see it beside the conversation.
GitHub
Create a GitHub issue from a customer conversation or link an existing one, and see its status beside the thread.
Everything that happens in Sektra, available to your stack
Fourteen events reach Zapier, your own systems or a card you build. Your software can read and write conversations, messages, notes, tags, assignment and contacts.
Zapier
Fourteen instant triggers, from a new conversation to a service level at risk, and actions that create a conversation, add a note or a tag, assign, or create a contact.
Webhooks
Send any of fourteen events to a system of your own as they happen, with retries, a delivery log, resend and a test send.
Public API
Read and write conversations, messages, notes, tags, assignment and contacts from your own software, with a key per person and full documentation.
Bring your history with you
Connect the tool you are leaving with the key it gives you, see a dry run of what will come across, map teammates, and import. Teammates, contacts, tags, saved replies, articles and conversations with their notes come over. Rules arrive as drafts for you to review.
Questions, answered
Channels, the CRM, alerts and automation. If your question is not here, ask us.
Which channels can Sektra turn into a shared inbox?
Gmail and Google Workspace, Outlook and Microsoft 365 including shared mailboxes, any IMAP mailbox, a WhatsApp Business number through your provider, and a live chat widget on your website. Each one becomes a shared inbox with owners, notes, tags and the same memory of every client.
Does Sektra integrate with our CRM?
Yes. HubSpot, Salesforce, Pipedrive and Zoho CRM show the matching contact, company and open deals beside every thread. You can create a contact or a deal from the conversation, and a rule can create the contact for you.
Can we get alerts in Slack or Microsoft Teams?
Yes. New conversations, assignments, service level warnings and rule alerts post to the Slack channels you map, and to any Teams channel through its incoming webhook. Every alert links back to the thread.
Can our own systems connect to Sektra?
Yes. Your software can read and write conversations, messages, notes, tags, assignment and contacts, with a key per person and full documentation. Fourteen events reach Zapier, your own systems, or a card you build beside the thread.
Can we move from Front, Help Scout or Intercom?
Yes. Connect the old tool with the key it gives you, review a dry run of what will come over, map teammates, and import. Teammates, contacts, tags, saved replies, articles and conversations with their notes come across, and rules arrive as drafts to review.
Connect an inbox and see it work
Gmail, Outlook, IMAP, WhatsApp or live chat. Setup takes minutes and your mail stays where it is.