Churn goes quiet before it leaves. Sektra hears the silence
Customers rarely announce that they are leaving. They ask a question that goes unanswered, then write less, then stop. Sektra catches each step while a check-in still feels like care.
A success team's inbox holds the earliest churn signals there are: the scope question nobody answered, the customer who used to write every week and now writes monthly, the renewal that is forty days out with three promises still open.
Sektra reads every thread as it arrives, keeps a record per customer of what was promised by both sides, and flags the accounts whose rhythm has changed. The assistant answers where a customer stands, with the threads attached, and turns the follow-ups into action items.
Renewals stop being archaeology. Everything promised this year, by them and by you, is already on the record.
Rhythm is learned per account, so silence is flagged on day three of being unusual rather than at renewal.
Open questions stay visible until someone closes the loop.
The assistant assembles the record for the conversation, with sources.
How Sektra fits
Quiet-account flags
Accounts whose contact rhythm has changed, ranked by how far they have drifted.
Open questions and commitments
Tracked per customer until answered or kept.
Briefings and drafts
A cited briefing before every call, and a draft for the follow-up after it.
Health you can report
Response times, resolution times and commitments per customer, as percentiles.