Forty accounts, one head, and an assistant that remembers all of them
Account management is the practice of keeping promises at scale. Sektra tracks the promises, briefs you before every call, and orders the week by what matters.
Monday starts with the same questions: which accounts moved last week, which went quiet, and what did we promise anyone. The answers are in the inbox, spread across months of threads and several colleagues' mailboxes.
Sektra answers them before your coffee does. Each account has a record of commitments, open questions and stakeholders, built from email and WhatsApp and kept for the team. The inbox itself is ordered by consequence, and the assistant turns follow-ups into action items that resurface when they are due.
When an account manager leaves, their memory does not. The next owner inherits every promise and preference rather than a half-filled CRM export.
Silence is ranked by what the account is worth and how far off its rhythm it has drifted.
Commitments are tracked from the moment they are written, with their date.
Stakeholder changes are read from the mail and added to the account's record.
How Sektra fits
Shared inbox with ownership
Every account thread has an owner, a state and its history attached, across Gmail, Outlook and WhatsApp.
Memory per account
Commitments, open questions and people, kept for whoever picks up the account next.
Action items
Follow-ups that resurface on their date and cancel themselves when the client replies.
Analytics
Response and resolution times per account and per teammate, with commitments met and overdue.