Sektra vs Help Scout: the Help Scout alternative for clients, not tickets

If your support work is account management in disguise, with the same clients writing in again and again, then yes. Help Scout keeps a queue that empties; Sektra keeps a record of each relationship, which is what matters once the same names keep returning.

Sektra does not host a public help center. Keep Docs, or move it to any static host, and run the client conversations in Sektra, where reply templates and AI drafts cover the repeated answers.

No. Sektra connects to Gmail or Outlook through Google or Microsoft sign-in and syncs two ways, so nothing is forwarded and nothing migrates. It also reads the mailbox history, so each client's record is complete from the first day.

Help Scout is a help desk built around a shared email queue; Intercom is an in-app messenger with an AI agent billed per resolution. Both are built for support volume. A team whose clients have names and write back for years needs the record of what was promised to each one, which is the part Sektra adds.

Hiver keeps the team inside Gmail's interface; Help Scout moves conversations into its own help desk by forwarding. Either way the queue empties and the record of the client goes with it. Sektra syncs with Gmail two ways, so nothing is forwarded, and it keeps the commitments and open questions per client.

Yes. Sektra syncs two ways with the Gmail or Outlook mailboxes you already run, so connecting it changes nothing about your current setup. Every new workspace starts with 7 days of Pro and no card is required. That is enough to run the two side by side on the same mailboxes and decide.

Help Scout has a free plan for up to five users and 100 contacts a month. Paid plans run $25 to $75 per user monthly, with AI Answers billed per resolution as an add-on. Sektra Standard is $29 per seat billed annually ($35 monthly) and Pro is $59 annually ($69 monthly). Every AI feature is in the plan price, and each seat adds credits to a pool the whole team shares.