Sektraai
Start free
Compare/ Sektra vs Help Scout

The Help Scout alternative for clients, not tickets

Help Scout is built for managing support. Sektra is built for managing relationships: the clients with names, history and commitments that do not end when a ticket is closed.

Side by side

Sektra
Help Scout
Channels
Gmail, Outlook and WhatsApp in one inbox
Email, chat and a help center
Setup
OAuth in minutes, no migration
Mailbox forwarding and setup
List price
$35 per seat monthly, $29 annual, every AI feature included
About $20 to $65 per seat monthly
AI included in the plan
Every plan, credits pooled across the team
Upper tiers
Assignments, mentions and internal notes
✓
✓
Collision detection
✓
✓
Remembers commitments and open questions per client
✓
✕
Flags relationships going quiet
✓
✕
Assistant that acts: assign, draft, remind, watch
✓
AI summaries and reply assist
Briefed from day one via existing history
✓
✕
Response times as percentiles, per client
✓
Support reporting
Built for
Named client relationships
Support queues and ticket volume
Based on public materials, September 2026. Check each vendor for current tiers and pricing.
The difference

Inbox tools organize. Sektra runs the inbox and remembers the client.

Commitments and open questions

Every promise and unanswered question, tracked per client across email and WhatsApp. Nothing is lost when a thread is archived.

Quiet-account flags

Sektra learns each client's normal rhythm and says when it breaks, while a check-in still reads as care.

An assistant that acts

Ask what was promised and get a cited answer. Hand it the work and it assigns, drafts, reminds and watches for you.

Common questions

Can Sektra replace Help Scout for us?
If your support work is account management in disguise, with the same clients writing in again and again, then yes. Sektra keeps a memory of each relationship rather than a queue that empties, which is the difference that matters once the same names keep returning.
Can we run both during a trial?
Yes. Your mail stays in Gmail or Outlook underneath either tool, so connecting Sektra changes nothing about the current setup. Every new workspace starts with 14 days of Pro, no card required, which is enough to run the two side by side on the same inboxes and decide.
Is there anything to migrate?
No. Sektra connects over OAuth to the mailboxes you already run and reads the history that is already there, so the memory of each client is complete from the first day.
Do we lose the knowledge base?
Sektra does not host a public help center. Teams that need one keep it where it is and run the conversations in Sektra, where reply templates and AI drafts cover the repeated answers.
How does pricing compare?
Sektra Standard is $29 per seat billed annually ($35 monthly) and Pro is $59 annually ($69 monthly). Every AI feature is in the plan price rather than an add-on, and each seat adds credits to a pool the whole team shares, so one heavy assistant user never becomes a line item.
More comparisons
Sektra vs FrontSektra vs IntercomSektra vs HiverSektra vs MissiveSektra vs GmeliusSektra vs DragSektra vs Groove

Decide on your own inbox

Start freeBook a demo
14 days of Pro free · No credit card · Set up in minutes