Shared inbox software that sorts itself and remembers every client

Priority scoring, thread summaries, intent tagging, assignment rules, collision detection, the memory layer and search run on every thread as it arrives at no extra cost. Credits are used only when a person asks the assistant a question, requests a draft, or creates an action item.

Lens is the relationship panel beside every thread. It shows what the client asked for, what your team promised, what is still open, the next deadline, and every past thread with that contact, summarized and dated.

Nobody types into it. Sektra reads the conversations your team already has and keeps a record per client of commitments, open questions, people and history. It stays current because the inbox is where the work happens.

No. It drafts, reminds, assigns, tags and briefs, and every action is confirmed before it runs. A person always sends.

Yes. Microsoft 365 shared mailboxes connect through Microsoft sign-in with categories, flags and read state in sync. A WhatsApp Business number connects through your provider and becomes a shared inbox with templates, WhatsApp's 24-hour reply window, and delivery and read state.

Yes. Any IMAP mailbox, on your own domain, a hosting provider or an ISP, connects with its email address and password. The password is stored encrypted, and new mail, read state, flags and folders sync both ways.

Yes. Each person connects their own Google or Outlook calendar with calendar-only permissions. Meetings show beside the mail and invites are answered from the thread. Ten minutes before a meeting, a brief lists who is coming, your last emails with them and the promises still open.

First response, response and resolution times as the median and the slowest 10 percent (p50 and p90) for each inbox, teammate and client. Also reply coverage, service level hit rates, commitments and deadlines made, met and overdue, and a daily one-sentence read of what the numbers mean.

Yes. A rule is a When, an If and a Then. The checks can be exact, such as the sender's domain or business hours, or AI checks such as whether the message is a refund request or the customer sounds upset. Actions assign, tag, snooze, set priority, apply an SLA, send a template reply, draft a reply for a person to send, or alert Slack, Teams or your own systems. Preview a rule against the last 30 days before you turn it on.

Yes. A service level policy sets targets for first reply, next reply and resolution, in business hours or around the clock, with holidays per inbox. The clock pauses while you wait on the customer, the assignee is warned before a miss, and the list sorts by what is due soonest. Hit rates are reported by policy, teammate and tag.

Yes. Add one short snippet to your site and the widget is live in your colors. Chats land beside email and WhatsApp with owners, notes, tags and rules. A bot can answer first from your help center and hands over to a person, and when the visitor leaves, the conversation continues by email or WhatsApp from the same thread.

Yes. Write articles in collections, publish them on a free subdomain or your own domain, and offer them in up to twelve languages. The help center is built for search engines and AI answer engines, can be private to your team, and a weekly gap finder drafts the articles your customers keep asking for.

English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Japanese, Simplified Chinese, Hindi and Arabic across the chat widget and the help center. In the inbox, every message is tagged with its language, translates in one click, and a reply can be sent in the customer's language.