A WhatsApp shared inbox for the whole team, on one business number

Clients write on WhatsApp because it is where they are. Sektra connects a WhatsApp Business number through your provider and runs it as a shared inbox next to email, with the same ownership, notes, priority and memory. A client who emails on Monday and messages on Wednesday is one relationship.

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Anne Whitaker

+1 (312) 555 0147

Hi, is the valuation report for 14 Elm St ready? Lender needs it today.

9:58 AM

Also can you send the invoice to accounts@ this time?

9:58 AM

Tagged Lender in Sektra AI

Report by 2 PM. Invoice to accounts@ from now on.

10:02 AM

New message

Priority scored

Assigned to Marcus

Tag synced

Reply sent

Sektra AI

WhatsApp inbox

Priority

Anne WhitakerCorrigan Foods9:58 AM

Hi, is the valuation report for 14 Elm St ready? Lender needs it today.

Also can you send the invoice to accounts@ this time?

LenderDue today 2 PMMHMarcus

Daniel MoreauWestbrook Partners9:42 AM

Q3 board pack, final numbers

Attaching the version we walked through this morning. The board meets on the 24th.

ApprovalDue Mon, Sep 21MHMarcus

Rachel LindqvistCarrow HealthYesterday

Renewal: next steps

Legal is fine with the 12 month term, they just want the termination clause moved to 60 days.

RenewalLBLaura

Tom FerreiraRidgeway LogisticsMon

Warehouse audit dates

Week of Oct 5 works for Columbus. Cincinnati is harder because our site lead is out.

Scheduling

Katherine OyelaranAmbrose CapitalSep 11

Invoice 2041 still showing unpaid

Our AP team bounced invoice 2041 because there is no PO number on it.

Replyto Anne WhitakerDraft

Report by 2 PM. Invoice to accounts@ from now on.

SendSent

How connecting works

Connect WhatsApp Business in a few minutes

Nothing migrates and nobody re-enters a password every day. Four steps, then the team works from Sektra while the mailbox stays where it is.

1
Add the number
Choose WhatsApp Business under Add inbox, name the inbox, and enter the number with its country code.
2
Connect your provider
Paste the key your WhatsApp provider gives you. Sektra stores it encrypted and uses it only to send, receive, manage templates and import history.
3
Point your provider at Sektra
Copy the address Sektra shows into your provider's settings, so new messages are delivered to Sektra. Sektra confirms as soon as the first one arrives.
4
Messages start flowing
Every message on the number lands in Sektra within seconds, with photos and files kept by Sektra. The team replies from the same composer it uses for email.

01 Sync

One number, every conversation, one owner each

Every WhatsApp conversation is a thread with an owner, notes, tags and history, the same as an email thread. Delivery and read ticks show on each message, and the memory layer reads WhatsApp and email together.

Owners, notes and tags. Assign a conversation, leave a note the client never sees, and tag it, all inside Sektra. The number stays with your provider.

One thread per conversation. A client who writes again within seven days of the last message continues the same thread. After seven days a new conversation starts, with the history one click away.

Ticks on every message. Sent, delivered and read ticks are shown on each outgoing message as your provider reports them.

One record across channels. A contact's email and WhatsApp history sit in one record, so briefings, commitments and silence watches read across both.

WhatsApp BusinessWhat stays in syncSektra AI

TemplatesCreated in Sektra, approval status from your provider

Photos, files and voice notesPhotos to 5 MB, video and voice to 16 MB, documents to 100 MB

Incoming messagesWithin seconds, with photos and files kept by Sektra

Delivery and read ticksShown on every outgoing message

HistoryImported once at connect where your provider keeps it

RepliesFree text inside the 24-hour window, an approved template outside it

Owners, notes, tags and starsThe team layer lives in Sektra

Both waysInto Sektra AIFrom Sektra AIOnly in Sektra AI

02 Day one

The history is read on day one

Where your provider keeps message history, Sektra imports it once at connect, marks it read, and builds the record of each contact from it. Template sends show with the template name and the values that were filled in.

Contacts matched to email. A WhatsApp contact whose phone or email is already in your mail history is joined to the same record, so Lens shows one client.

Memory within the hour. Commitments, open questions and people are lifted out of the conversations as the import runs.

Everything searchable. Search covers every imported message on every plan.

03 Sending

WhatsApp's 24-hour reply window, handled in the composer

WhatsApp lets a business reply freely for 24 hours after the customer's last message. After that, only a Meta-approved template can be sent. Sektra shows which window a conversation is in and offers the right kind of reply.

Free replies inside the window. Text, emoji, photos, documents and voice notes, from the same composer the team uses for email, with the window shown in the footer.

Templates outside it. Create and submit message templates for review inside Sektra, with the checks that avoid a rejection, and reuse the approved ones with their fields filled in.

Reply templates and drafts. Shared reply templates work on WhatsApp too, and the assistant drafts replies for a person to send.

Quoted replies. Reply to a specific message and the quote travels with it where your provider supports it.

Security

What Sektra can see, and what it never does

Read the security overview

Provider key stored encrypted

The key your provider gives you is stored encrypted and never shown again. It is used only to send, receive, manage templates and import history.

Deliveries that cannot be faked

Messages reach Sektra only through a private address that your provider alone knows, so nobody else can post into your inbox.

Media stays with you

Photos and files are kept by Sektra and shown only to signed-in teammates.

Delete means delete

Disconnect the number and it stops syncing. Delete the workspace and everything in it, including the memory layer, is gone within 30 days.

FAQ

Questions, answered

Permissions, sync and what stays in WhatsApp Business. If your question is not here, ask us.

Get in touch

What is a WhatsApp shared inbox?

A WhatsApp shared inbox, also called a WhatsApp team inbox, is one WhatsApp Business number that several teammates answer from one place, with an owner per conversation, internal notes and a record of who replied. Sektra runs the number next to your email inboxes with the same memory.

Which providers are supported?

A WhatsApp Business provider that offers the WhatsApp Business Platform. Connect with the key your provider gives you, point its deliveries at Sektra, and the number becomes a shared inbox.

Can several people answer one WhatsApp number?

Yes. That is the point of connecting the number through a provider rather than the app. Everyone on the inbox sees the same conversations, each one has an owner, and the number never leaves your provider.

What is the 24-hour window?

WhatsApp lets a business send free-form replies for 24 hours after the customer's last message. Outside that window only a Meta-approved template can be sent. Sektra shows which window a conversation is in and offers the right kind of reply.

Can we import previous conversations?

Where the provider keeps history, Sektra imports it at connect so the record starts complete.

Does WhatsApp count as a shared inbox on my plan?

Yes. A connected number is one shared inbox, the same as a shared mailbox.

Connect WhatsApp Business and see it work

Connect in minutes, with nothing to migrate. Sektra reads the history, and the team walks in briefed from day one.