The shared inbox for agencies that never forgets a client
Every client believes they are your only client. Sektra keeps that true across dozens of retainers, with an assistant that reads every thread, remembers what was promised, and tells each account lead what needs them today.
Agency email is where the work gets decided. Feedback rounds, scope changes, approvals and the occasional escalation arrive across several account leads, a studio address and, increasingly, WhatsApp. Nothing in that stream is labeled as a commitment, yet most of it is one.
Sektra connects to the mailboxes and numbers your team already uses, builds a memory of each client from the history that is already there, and works the inbox from then on. It scores each thread by what it costs you to ignore, assigns it to the right person, and keeps the promises made in either direction on a list that empties only when they are kept.
The result is fewer Monday surprises. A retainer that used to write weekly and has gone quiet for twelve days is flagged while a check-in still reads as care. The deck promised on Thursday is due tomorrow, and the person who promised it already knows.
Commitments are lifted out of the prose of a thread and tracked with their date, so a promise made in passing no longer depends on someone remembering it.
Each client's normal rhythm is learned from history. A break in it is the earliest sign of a retainer at risk.
Every thread gets an owner, by rule or by round robin, so client work stops living in CC lines.
How Sektra fits
Shared inbox on Gmail, Outlook and WhatsApp
Studio addresses, account leads' mailboxes and the WhatsApp number clients actually use, in one place with one memory.
Memory layer per client
Scope, approvals, preferences and open questions per account, built from email and available to whoever picks up the thread.
Assistant and action items
Ask what was promised to a client before a call. Tell it to remind you Thursday, or to chase if the client goes quiet.
Analytics that survive a client review
First response and resolution times per client and per teammate, reported as percentiles, alongside commitments met and missed.