Shared inbox for recruiting agencies and search firms
One inbox for clients and candidates, with both sides remembered. Sektra keeps the client side and the candidate side of a search in one shared inbox, with an assistant that knows who is waiting on whom.
A search produces dozens of threads a week. Submissions, feedback requests, interview logistics, offers. The failure is rarely a rude email. It is a candidate who waited four days for feedback the client never sent, and a client who went quiet halfway through a search.
Sektra tracks who owes the next move on every thread. It keeps the promises made to candidates and clients alike, and tells you the day a watched client or candidate goes quiet, while there is still time to act. Recruiters share one inbox per desk, with WhatsApp threads next to email.
When a recruiter leaves, their candidates and clients do not leave with them. The record belongs to the desk.
What it tells you, and why
“The candidate has been waiting four days for feedback. The client has not replied.”
Sektra tracks which side owes the next reply, so a stalled search is visible before the candidate walks.
“You promised the shortlist by Wednesday.”
Commitments to clients are tracked with their dates from the moment they are written.
“No new brief from this client since the placement closed in August. You asked to be told at 30 days.”
A silence watch on a client turns a quiet stretch into an alert, so a desk notices before the next invoice does.
What your team gets on day one
One inbox per desk
Gmail or Outlook for the desk, with WhatsApp for candidates who prefer it.
Two-sided memory
Clients and candidates each have a record, and the assistant knows how they connect.
Templates and drafts
Shared reply templates and AI drafts for the messages you send a hundred times a week.
Submissions sorted from logistics
Intent tagging separates submissions and feedback from scheduling mail, so the threads that move a search sit at the top of the desk.
Questions, answered
What teams like yours ask before they connect an inbox.
Can candidates and clients be kept in separate inboxes?
Yes. Connect as many shared inboxes as your plan allows and grant access per inbox. The record still links a person who appears in both.
Does Sektra integrate with our ATS?
Mail and WhatsApp connect directly. Zapier carries fourteen events from Sektra into the rest of your stack, including most applicant tracking systems, and your own systems can connect directly for the rest. HubSpot, Salesforce, Pipedrive and Zoho CRM records sit beside the thread out of the box.
How does it handle volume?
Priority scoring puts the threads that cost the most to ignore at the top, and every thread is tagged by what it asks for as it arrives.
Do candidate WhatsApp threads sit next to email?
Yes. A WhatsApp Business number connects through your provider and appears as an inbox beside Gmail or Outlook, with the same record, assignment and drafts.
Coming from another tool?
What stays the same, what changes, and what the switch takes, one tool at a time.
Playbooks for recruiting and staffing
Recruitment CRM or shared inbox? What a recruiting desk needs in 2026
An ATS tracks applicants. A recruitment CRM tracks relationships. Neither is where the conversations happen. What a recruiting desk needs from each layer, seven tools compared.
Read the articlePlaybooksWhatsApp team inbox: how client teams run one number
Clients write on WhatsApp because it is where they are. The trouble starts when the number lives on one phone. How one number becomes shared work, what the Business Platform changes, and what a team inbox has to handle.
Read the articlePlaybooksWhere does the relationship go when an account manager leaves, or when sales hands off to customer success?
Two weeks of notice, forty accounts, one handoff doc written from memory. The handoff problem is what gets lost when relationships change hands, from sales to success or from one owner to the next.
Read the articleSee it on your own inbox
Connect a mailbox and Sektra builds the memory of your clients from the history already there.