Sektra vs Front: the Front alternative that remembers your clients
Like Front, Sektra brings structure to team email. Unlike Front, it does the triage for you and keeps a living memory of every client relationship, across Gmail, Outlook and WhatsApp.
Sektra and Front at a glance
Front prices and features from its public pricing page, verified October 2026.
What Sektra keeps that a shared inbox tool leaves behind
Commitments and open questions
Every promise and every unanswered question, tracked per client across email and WhatsApp. Archiving a thread does not lose it.
Silence watches
Ask Sektra to watch any client and it tells you the day they go quiet. The morning digest lists everyone who owes you a reply, so a check-in lands before the renewal call.
An assistant that acts
Ask what was promised and get a cited answer. Hand it the work and it assigns, drafts, reminds and watches for you.
Questions, answered
What changes when a team moves from Front, and what stays the same.
Does Sektra have Front's routing rules and SLAs?
Sektra assigns by rule, round robin or current workload, tags every thread by intent and ranks it by what it would cost to leave. There is nothing to configure or maintain. Front's SLA policy engine is built for multi-department support operations. Sektra is built for the client who writes back next month, and it keeps what was promised to them.
We have clients on WhatsApp. Does that change the choice?
Both products support WhatsApp. The difference is what happens to the conversation afterwards. In Sektra it feeds the same client record as email, so a promise made on WhatsApp is tracked next to the one made by mail.
What does moving from Front involve?
Nothing migrates. Connect the same Gmail or Outlook mailboxes through Google or Microsoft sign-in and Sektra reads the history that is already there. Assignments, mentions and notes work the way your team expects. Front's rules, tags and comments stay in Front.
Front vs Missive: which should a client team pick?
Front is built for omnichannel support operations with routing rules and SLAs; Missive puts email and team chat in one app. Both organize today's queue. A client team that needs the record of what was promised to each account, across Gmail, Outlook and WhatsApp, is the team Sektra is built for. Our Front vs Missive article goes through the detail.
Front vs Hiver: what is the difference?
Hiver is a Gmail extension for shared inboxes; Front is a separate app that connects email, chat, SMS and social channels. Hiver suits a Gmail-only support desk and Front a multi-channel one. Sektra is a separate workspace that syncs with Gmail, Outlook and WhatsApp and adds the client record both leave out.
Can we run both during a trial?
Yes. Sektra syncs two ways with the Gmail or Outlook mailboxes you already run, so connecting it changes nothing about your current setup. Every new workspace starts with 7 days of Pro and no card is required. That is enough to run the two side by side on the same mailboxes and decide.
How does pricing compare with Front?
Front runs from $25 per seat on Starter to $105 on Enterprise, with its Copilot a $20 per seat add-on below Enterprise and Autopilot billed per conversation. Sektra Standard is $29 per seat billed annually ($35 monthly) and Pro is $59 annually ($69 monthly). Every AI feature is in the plan price, and each seat adds credits to a pool the whole team shares.
The 11 best Front alternatives and competitors in 2026
Eleven Front alternatives and competitors sorted by team type, from Gmail extensions to help desks, with channels and prices verified October 2026.
Front alternativesSektra against the rest of the field
Decide on your own inbox
Run Sektra beside Front for 7 days and see which one the team reaches for.