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Compare/ Sektra vs Front

The Front alternative that remembers your clients

Like Front, Sektra brings structure to team email. Unlike Front, it runs the inbox for you and keeps a living memory of every client relationship, across Gmail, Outlook and WhatsApp.

Side by side

Sektra
Front
Channels
Gmail, Outlook and WhatsApp in one inbox
Email, chat, SMS and social channels
Setup
OAuth in minutes, no migration
Workspace setup and onboarding
List price
$35 per seat monthly, $29 annual, every AI feature included
$25 to $105 per seat monthly by tier
AI included in the plan
Every plan, credits pooled across the team
Upper tiers and add-ons
Assignments, mentions and internal notes
✓
✓
Collision detection
✓
✓
Remembers commitments and open questions per client
✓
✕
Flags relationships going quiet
✓
✕
Assistant that acts: assign, draft, remind, watch
✓
AI summaries and drafts
Briefed from day one via existing history
✓
✕
Response times as percentiles, per client
✓
Reporting in upper tiers
Built for
Named client relationships
Omnichannel customer operations
Based on public materials, September 2026. Check each vendor for current tiers and pricing.
The difference

Inbox tools organize. Sektra runs the inbox and remembers the client.

Commitments and open questions

Every promise and unanswered question, tracked per client across email and WhatsApp. Nothing is lost when a thread is archived.

Quiet-account flags

Sektra learns each client's normal rhythm and says when it breaks, while a check-in still reads as care.

An assistant that acts

Ask what was promised and get a cited answer. Hand it the work and it assigns, drafts, reminds and watches for you.

Common questions

Can we run both during a trial?
Yes. Your mail stays in Gmail or Outlook underneath either tool, so connecting Sektra changes nothing about the current setup. Every new workspace starts with 14 days of Pro, no card required, which is enough to run the two side by side on the same inboxes and decide.
Is there anything to migrate?
No. Sektra connects over OAuth to the mailboxes you already run and reads the history that is already there, so the memory of each client is complete from the first day.
Does Sektra have Front's routing rules and SLAs?
Sektra assigns by rule, round robin or current workload, tags every thread by intent and scores it by consequence, so most of what teams build routing rules for happens automatically. Deep multi-team SLA machinery is where Front is larger, and the comparison table is honest about that.
We have clients on WhatsApp. Does that change the choice?
Both products support WhatsApp. The difference is what happens to the conversation afterwards: in Sektra it feeds the same client memory as email, so a promise made on WhatsApp is tracked next to the one made by mail.
How does pricing compare?
Sektra Standard is $29 per seat billed annually ($35 monthly) and Pro is $59 annually ($69 monthly). Every AI feature is in the plan price rather than an add-on, and each seat adds credits to a pool the whole team shares, so one heavy assistant user never becomes a line item.
Weighing more than two options?

The 8 best Front alternatives for client-facing teams in 2026

Eight Front alternatives compared for 2026: list prices, where your mail lives, seat caps, and who each one fits. Plus what switching actually costs you.

Read the comparison
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