Shared inbox tools compared: Sektra vs Front, Hiver, Missive and more
Shared inbox tools organize today's queue and then forget it, help desks close tickets and CRMs wait for someone to type. See how Sektra compares with Front, Help Scout, Intercom, Hiver, Missive, Gmelius, Drag and Groove on channels, AI included and client memory.
Category comparison from each vendor's public materials, verified October 2026.
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Each page sets the two tools side by side on channels, setup, price, AI and what each keeps, with the questions a switching team asks.
Best shared inbox software: the tools compared by the job they do
Eleven tools grouped by where mail lives and what they are built for, with list prices verified in October 2026.
Read the guideBest Front alternatives for client-facing teams
Eleven alternatives by team type, with the reason to switch, the price per seat and what each one leaves out.
Read the guideSwitching takes an afternoon, not a quarter
Sektra builds its memory from the history already in your inboxes, so day one starts with months of context.
From Front or Missive
Keep the assignments, mentions and statuses your team relies on. Add the triage, the memory and the assistant.
From Help Scout, Groove or Hiver
An empty queue is not a healthy relationship. Sektra remembers what was promised and notices who has gone quiet after the ticket is closed.
From Intercom or a help widget
Built for named clients over email and WhatsApp rather than anonymous support volume. Fewer conversations, each one worth remembering.
From Gmelius or Drag
Keep the Gmail sync. Add Outlook, WhatsApp, an assistant that does the triage, and a record of what was promised to each client.
From a CRM nobody updates
Sektra builds the record from real conversations. No forms to fill in and no pipeline to groom.
From plain Gmail and a spreadsheet
Replace the forwards and the ownership confusion. Connect an inbox in minutes and work from one shared place.
Questions, answered
The comparisons people ask for most, answered in a paragraph each.
What is the best shared inbox software?
It depends on the job. Front, Hiver, Missive, Gmelius and Drag organize a team's queue; Help Scout, Intercom and Groove (now Helply) run support tickets. Sektra is built for teams whose clients have names and write back for years. It syncs with Gmail, Outlook and WhatsApp and keeps a record of what was promised to each client. Our best shared inbox software guide walks through all of them.
Front vs Missive: which shared inbox is better?
Front is built for omnichannel support operations with routing rules and SLAs; Missive puts email and team chat in one app at a lower per-seat price. Both organize today's queue and neither keeps a record of what was promised to a client, which is what Sektra adds. The Front vs Missive article has the detail.
Hiver vs Front: what is the difference?
Hiver is a Gmail extension, so the team stays in Gmail's interface; Front is a separate app that adds chat, SMS and social channels. Sektra is a separate workspace that syncs two ways with Gmail, Outlook and WhatsApp and builds a client record from the mail history already there.
Compare on your own inbox
Connect Gmail, Outlook or WhatsApp and run Sektra beside what you use today.