Compare/ Sektra vs Hiver

The Hiver alternative that goes beyond workflow

Hiver manages a queue inside Gmail's interface. Sektra is its own workspace over Gmail, Outlook and WhatsApp, and it builds what a queue does not: a memory of every client relationship in it.

Side by side

Sektra
Hiver
Channels
Gmail, Outlook and WhatsApp in one inbox
Gmail, with chat and WhatsApp add-ons
Setup
OAuth in minutes, no migration
Quick, inside the Gmail interface
List price
$35 per seat monthly, $29 annual, every AI feature included
Free plan, then about $25 to $85 per seat monthly
AI included in the plan
Every plan, credits pooled across the team
Paid tiers
Assignments, mentions and internal notes
Collision detection
Remembers commitments and open questions per client
Flags relationships going quiet
Assistant that acts: assign, draft, remind, watch
AI summaries and suggested replies
Briefed from day one via existing history
Response times as percentiles, per client
Support analytics in upper tiers
Built for
Named client relationships
Support desks inside Gmail
Based on public materials, September 2026. Check each vendor for current tiers and pricing.
The difference

Inbox tools organize. Sektra runs the inbox and remembers the client.

Commitments and open questions

Every promise and unanswered question, tracked per client across email and WhatsApp. Nothing is lost when a thread is archived.

Quiet-account flags

Sektra learns each client's normal rhythm and says when it breaks, while a check-in still reads as care.

An assistant that acts

Ask what was promised and get a cited answer. Hand it the work and it assigns, drafts, reminds and watches for you.

Common questions

We are on Hiver today. What changes?
You keep a shared inbox with assignments, notes and statuses. You gain an assistant that does the triage, remembers every promise, surfaces unanswered questions and flags accounts going quiet, on Gmail, Outlook and WhatsApp together.
Can we run both during a trial?
Yes. Your mail stays in Gmail or Outlook underneath either tool, so connecting Sektra changes nothing about the current setup. Every new workspace starts with 14 days of Pro, no card required, which is enough to run the two side by side on the same inboxes and decide.
Is there anything to migrate?
No. Sektra connects over OAuth to the mailboxes you already run and reads the history that is already there, so the memory of each client is complete from the first day.
Does Sektra work inside Gmail like Hiver?
No. Sektra is a separate workspace that syncs two ways with Gmail, so labels, stars and read state stay consistent. Teammates who are not on Sektra keep using Gmail unaffected.
How does pricing compare?
Sektra Standard is $29 per seat billed annually ($35 monthly) and Pro is $59 annually ($69 monthly). Every AI feature is in the plan price rather than an add-on, and each seat adds credits to a pool the whole team shares, so one heavy assistant user never becomes a line item.
Weighing more than two options?

Hiver alternatives and competitors: the Gmail-native tools, the standalone apps, and where each fits

Seven Hiver alternatives for 2026, grouped by the reason teams look: Outlook support, a board view, lower cost, more workflow, or a memory of every client.

Read the comparison
More comparisons

Decide on your own inbox

Start freeBook a demo
14 days of Pro free · No credit card · Set up in minutes