An inbox that has lost its connection appears under Needs attention in Settings, Inboxes, with a reconnect button. Reconnecting keeps everything: conversations, notes, assignments, tags and the read state choice. Disconnecting stops the sync; deleting removes the inbox's data from Sektra. Mail in Gmail, Outlook or your mail server is never touched by either.
Why an inbox needs attention
- Gmail or Outlook: the Google or Microsoft grant was revoked, the account password changed, or the organization's policy expired the token. Sektra shows Reauthentication required.
- IMAP: the mailbox password changed or the host refused the login. Sektra shows Login refused.
- WhatsApp: the provider rejected the credentials, or the webhook stopped delivering.
- Find the inbox
Go to Settings, then Inboxes. Inboxes that need attention sit above the connected ones, with the reason.
- Reconnect a Gmail or Outlook inbox
Choose Reconnect and sign in with Google or Microsoft again, using the same account as before. Sektra refuses a different account so the inbox cannot be swapped by mistake. No re-import happens; syncing resumes where it stopped.
- Reconnect an IMAP inbox
Choose Reconnect and enter the current mailbox password. The saved servers and logins are reused, and your sync preferences are kept. Syncing resumes once the mail server accepts the password.
- Reconnect a WhatsApp number
Enter the current provider credentials. The number keeps its conversations and templates. If the provider's webhook was removed, paste the Callback URL from the inbox settings page back into the provider.
- Disconnect an inbox
On the inbox's settings page, the Danger zone card has Disconnect. Syncing stops in both directions and nothing new arrives. The conversations already in Sektra stay readable. Reconnect later to resume.
- Delete an inbox
Delete inbox, in the same card, removes the inbox and everything in it from Sektra: all emails, threads and data. It cannot be undone. The mailbox itself is untouched.
What a reconnect does not change
The read state choice (Shared or Separate) was made at connect time and is locked. A reconnect cannot change it, and the dialog does not offer it again. The import does not run a second time, so a reconnect never brings in a second copy of history.
Who can do this
The inbox owner, inbox admins, and account owners and admins can reconnect, disconnect or delete. Members with access see the connection card read only.