A WooCommerce shared inbox integration with customer orders beside each thread
Sektra connects to a WooCommerce store and shows the customer and their recent orders on each conversation in the shared inbox. It is meant for stores on WordPress whose team answers order questions from a shared mailbox and wants the order status in view while writing a reply. The store is connected with a key that WooCommerce generates, and Sektra uses it only to read customers and orders.
What Sektra does with WooCommerce
What the WooCommerce card shows for a customer
Open Apps on a conversation and Sektra looks up the sender's email address in your store. For a registered customer the card shows their name, billing company, phone, city and country, and the date the account was created. The name links to the customer's page in your WordPress admin.
Recent orders with status, total and item count
The card lists the customer's five most recent orders by order number and date. Each one shows its WooCommerce status, such as Processing, Completed or On hold, with the order total and the number of items. Selecting an order opens it in the WordPress admin, where the full order can be read or changed.
Guest orders are matched by billing email
Customers who check out without an account are still found, because Sektra also searches orders for the sender's email address. A guest's card is built from the billing details on their latest order and is marked Guest. Their recent orders are listed in the same way as a registered customer's.
The assistant can find an order or a customer
Sektra's assistant, the built-in AI for questions and drafts, can read the same store data. A teammate can ask it about an order by number or about a customer by name or email, and it answers from WooCommerce and says so. It only reads, in the same way the card does.
Keys are stored encrypted and several stores can connect
The consumer key and secret are stored encrypted and are never shown again after you save them. Sektra connects only to a store address that begins with https, so the keys and the customer details do not travel in the open. A business with several stores can connect each one, and removing a connection in Sektra deletes the stored keys.
How to connect WooCommerce
- 1
Create a key in WooCommerce
In WordPress, open the WooCommerce settings, go to Advanced and add a key with Read access. WooCommerce then shows a consumer key and a consumer secret, and it shows the secret only once.
- 2
Open Integrations in Sektra
As the workspace owner or an admin, open Settings, then Integrations, and choose Connect WooCommerce under Commerce and payments.
- 3
Enter the store address and keys
Fill in the store address, which must begin with https, along with the consumer key and the consumer secret.
- 4
Sektra checks the keys
Sektra tests the keys against the store before saving them, and says at once if they are refused or the address is wrong.
Common questions
Setup, permissions and what Sektra reads from WooCommerce, with a contact link for anything not covered here.
Does Sektra work with WooCommerce?
Yes. Connect the store with a key that has Read access, and each conversation in the shared inbox shows the customer and their five most recent orders with status and total. Registered customers and guest checkouts are both matched by email address.
Can Sektra edit or refund a WooCommerce order?
No. Sektra only reads customers and orders, and it has no way to refund, cancel or edit one. Every order on the card links to the WordPress admin, where those changes are made.
What access does the WooCommerce key need?
Read access is enough, because Sektra only looks up customers and orders. If the store later refuses the key, Sektra marks the connection as needing a reconnect and tells the person who set it up.
Connect WooCommerce and see it work
Connect a mailbox first, then add WooCommerce from Settings. Both steps take a few minutes, and the team can work from the inbox the same day.