The features of the Sektra AI shared inbox
Each page below covers one part of Sektra in detail: what it does, how a team sets it up and the questions people ask before they turn it on. All of them run in the same inbox, on the Gmail, Outlook, IMAP, WhatsApp and chat conversations your team already has.
Team inbox
One inbox for a shared address, with an owner, notes and a status on every conversation.
See the featureAI email assistant
An assistant that ranks, summarizes, answers and drafts, while a person sends every reply.
See the featureUnified inbox
Email, WhatsApp and live chat in one list, with one record for each client.
See the featureEmail ticketing
An owner, a status, rules and service levels on every email, with ordinary replies for the customer.
See the featureAI chatbot
A website bot that answers from your help center, cites its source and hands off to a person.
See the featureHelp center
A hosted help center on a free subdomain or your own domain, in up to twelve languages.
See the featureAI knowledge base
The library of files, site pages and articles that the assistant and the website bot answer from.
See the featureAnalytics
Response and resolution times, volume and service level results for each teammate and inbox.
See the featureProactive chat
Campaigns that open a chat on chosen pages, and starters that ask the bot, reach a person or open a link.
See the featureSatisfaction surveys
A survey on closed email and WhatsApp conversations, with a report by teammate, inbox and channel.
See the featureWeb forms
A hosted contact form per inbox whose submissions arrive as conversations, answered by email like any mail.
See the featureSearch and saved views
Filters by sender, inbox, assignee, tag, status, attachment and date, saved as views pinned to the sidebar.
See the featureWorking hours
Working hours and a status per teammate, with assignment that skips people who are away or outside their hours.
See the featureContacts
An address book built from the inbox, with custom fields, groups, CSV import and export, and duplicate merge.
See the featureEvery part of Sektra on one page
The product page describes every part of Sektra side by side, including the everyday tools that have no page of their own, such as labels, reply templates, signatures and roles.
Try the features on your own inbox
Connect a Gmail, Outlook or IMAP mailbox and the trial runs on your own mail, with nothing to migrate and no card required.