An AI knowledge base for your team's assistant and your website bot
Sektra's AI knowledge base, called the knowledge library, is the set of sources read by the assistant, which works for your team, and by the website bot, which answers visitors. Your team adds files, website pages, Q&A pairs and notes in one place, and published help center articles join automatically. It serves teams that want both to answer from the same documents.
The library is connected to the help center, and it does a different job. The help center is the public site your customers read, and every article in it was written for them. The library sits behind it as the material the assistant and the bot read. It can therefore also hold documents that were never meant for publication, such as an internal price list or a returns procedure. A switch on each source decides whether it stays with the team or may also be used in answers to visitors.
The assistant is Sektra's AI for the team: it answers questions about clients and policies, and it drafts replies for a person to send. The website bot answers visitors in the chat widget. Because both read the same library, a change to a policy is made in one document, and every later answer and draft follows from it.
What you can add to the AI knowledge base
Sources are added on one page, under Settings and then Knowledge. Each source is read and indexed so that a question finds the right passage by meaning as well as by keyword. The number of pages and documents a library can hold is set by your plan, and plans are compared on the pricing page.
Internal and public sources in one knowledge base
Every source is marked team only or public, and it can be limited to the inboxes it applies to. The assistant answers the team from both kinds, while the website bot answers visitors from public sources alone, so an internal document cannot surface in a chat on your site. Articles from a help center that is private or protected by a password are treated as team only.
How AI answers cite the knowledge base
An answer drawn from the library can be traced to its source. The assistant links the document or page behind what it says, so a teammate can check the passage before relying on it. A reply draft that states a price or a policy takes it from the library, and the person sending reads the draft first. The website bot must cite a source for every answer, and each number, link and address in the answer has to appear in that source.
How the knowledge base is kept current
Website sources are read again every week, so a page that changed is picked up without anyone uploading it. Help center articles update in the library the moment they are published. Uploading a new copy of a file replaces the old text, and the earlier version is kept. Questions the website bot could not answer are collected in a list, which shows the team which document is missing.
What your team gets
One library behind every AI answer
The assistant, reply drafts and the website bot read the same sources, so a policy is corrected in one place.
A public switch on each source
Team-only sources stay with the team, and the bot answers visitors from public sources alone.
Answers traced to their source
The assistant links what it used, and the bot must cite a source for every answer it gives.
Kept current each week
Website sources are read again weekly, and help center articles update when they are published.
AI knowledge base setup in four steps
The steps follow the order a new workspace takes them in, and they use the names of the screens as they appear in the app.
- 1
Open Knowledge in Settings
The library is a single page under Settings, then Knowledge.
- 2
Add your sources
Upload files, give a website address, or write Q&A pairs and notes.
- 3
Choose who each source is for
Mark each source team only or public, and pick the inboxes it applies to.
- 4
Check an answer
Ask the assistant a question the documents cover and open the source it links.
Common questions
These are the questions teams ask before they set this up. If yours is not covered here, send it to us.
What is an AI knowledge base?
An AI knowledge base is a collection of a company's documents and articles that an AI system searches before it answers, so that the answer rests on the company's own material. In Sektra it is the knowledge library, which holds files, website pages, Q&A pairs, notes and published help center articles. The assistant and the website bot both answer from it.
What can I add to an AI knowledge base?
In Sektra you can upload PDF, Word and plain text files of up to 20 MB each, point at a website for Sektra to read, and write Q&A pairs and notes directly. Published help center articles are added automatically. The number of pages and documents the library holds is set by your plan.
What is the difference between a knowledge base and a help center?
A help center is the public site where customers read articles. In Sektra the knowledge library is the source the assistant and the website bot read, and it also holds internal material that is never published. Help center articles enter the library when they are published, so the two stay in step.
Can the website bot see internal documents?
No. Each source in the knowledge library is marked team only or public, and the website bot answers visitors from public sources alone. Team-only sources are read by the assistant when it answers your team, and they never appear in a chat on your site.
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