Help center software for a customer self-service portal
Sektra's help center is a hosted site where customers search and read the articles your team writes, on a free subdomain or on your own domain. Articles are grouped in collections and can be offered in up to twelve languages. It is built for teams that want customers to find routine answers themselves, with the same articles feeding the website bot and the replies the team writes.
A help center reduces routine questions when its articles are easy to find and up to date. Readers browse collections by topic or search across every article, and the pages are structured so that search engines and AI answer engines can read them. To keep the content current, the help center reports the searches that found nothing, and a weekly gap finder lists the questions customers keep asking that no article covers.
The same articles also feed the rest of Sektra. Once published, an article can be quoted by the website bot to visitors and used by the assistant, Sektra's AI for the team, in its answers and reply drafts. While a teammate writes a reply, the composer suggests the article that answers the thread and inserts the link.
Write and organize help articles in collections
Articles are written in the same editor the team uses for replies, with images and embedded video, and are grouped into collections, which are the categories readers browse. An article stays a draft until someone publishes it, and its earlier versions are kept. Readers can search the help center and mark an article as helpful or not. The team sees views, votes and the searches that returned nothing.
Host the help center on a free subdomain or your own domain
Every help center has a free subdomain and can move to your own domain, such as help.yourcompany.com. Before serving the help center there, Sektra confirms that the domain belongs to you and sets up the secure connection itself. Your own domain then becomes the main address, with the free one forwarding to it. Each article keeps one readable address per language, which is the address search engines and AI answer engines index. The number of help centers a workspace can run is set by your plan.
Offer the customer self-service portal in up to twelve languages
One help center holds every language, so there is no separate site to maintain for each market. A translation can be drafted by the assistant and is published only after a person has reviewed it. The twelve are English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Japanese, Simplified Chinese, Hindi and Arabic, and Arabic pages are laid out right to left.
How help center articles feed the AI chatbot and the assistant
A published article joins the knowledge library, which the assistant and the website bot read, the moment it goes live. The website bot answers visitors from public articles and cites the article as its source. The chat widget carries a help tab, so visitors can search the articles before they start a chat. A help center can also sit behind a password or be limited to your team, in which case its articles inform the assistant and stay out of the bot's answers.
A gap finder that drafts the articles customers keep asking for
Each week the gap finder reads what customers have been asking in the inbox and the help center searches that found nothing. Where no article covers a recurring question, it lists the question, and one click drafts an article from replies your team has already sent. Nothing is published until a person has read the draft and approved it.
What your team gets
A free subdomain or your own domain
Publish on the address Sektra gives you, or connect your own domain as the main address.
Readable by search and answer engines
Each article has a stable, readable address that search engines and AI answer engines can index.
Twelve languages in one help center
Translations are drafted by the assistant and published by a person.
Articles that answer in chat and email
Published articles feed the website bot, and the composer suggests the right one for a reply.
Help center setup in four steps
The steps follow the order a new workspace takes them in, and they use the names of the screens as they appear in the app.
- 1
Create the help center
Under Settings, open Help center and create one, which is given a free subdomain.
- 2
Write and publish articles
Group articles into collections and publish each one when it is ready.
- 3
Connect your own domain
Point your domain at the address Sektra gives you, and it becomes the main address once confirmed.
- 4
Add languages and turn on the bot
Enable the languages you serve, then let the website bot answer from the published articles.
Common questions
These are the questions teams ask before they set this up. If yours is not covered here, send it to us.
What is help center software?
Help center software lets a company publish support articles on a public site that customers can browse and search. Sektra's help center hosts that site on a free subdomain or your own domain, in up to twelve languages. The same articles feed its website bot and are suggested to your team while they write replies.
What is a customer self-service portal?
A customer self-service portal is a site where customers find answers on their own instead of waiting for a reply. In Sektra the portal is the help center, where customers search and read articles, with the chat widget for questions an article does not settle. It has no sign-in area for tracking past requests, though returning visitors see their earlier chats in the widget.
Can I host a help center on my own domain?
Yes. Every Sektra help center has a free subdomain, and you can connect your own domain instead. Sektra confirms the domain is yours and secures the connection, and your domain then becomes the main address.
Can a help center be private?
Yes. A Sektra help center can be open to everyone, protected by a password, or limited to your team. Articles in a private help center still inform the assistant when it answers your team, and the website bot never quotes them to visitors.
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