Invoices and the card on file are under Billing, Payments, with a link to each invoice. A failed renewal gives a paying workspace seven days to update the card before it pauses. Canceling takes effect at the end of the current period, with access until then and no partial refund.
Invoices
Billing, then Payments, lists every charge: plan payments, renewals, seat and plan changes, and credit packs, each with its invoice. Payments are processed by Dodo Payments as Merchant of Record, so the invoice carries their name alongside Sektra's. Only the account owner sees Billing.
Updating the card
The Payment method card on the same page opens a secure payment page to replace the card. The card on file pays renewals, added seats and plan changes.
When a renewal fails
Sektra marks the subscription past due and shows Update payment method. A workspace that has paid at least one renewal keeps full access for seven days while the payment is retried. If no payment lands in that time the workspace pauses: mail keeps syncing and stays readable, while sending, assignments, action items and the assistant wait. A new card reactivates it. A first renewal that fails pauses at once.
Added seats that fail
A pro-rata seat charge that fails is retried daily up to three times. After that the charge is waived and the seat stays; the next renewal bills it normally.
Canceling
Billing, then Subscription, has Cancel plan. Confirm Cancel at the end of the period and the plan runs to the end of what you paid for, then the workspace pauses. Until then a notice offers Keep my plan, which removes the cancellation. Plan changes are not possible while a cancellation is scheduled; keep the plan first.
Refunds
There is no refund for the unused part of a period, on monthly or annual plans, and no refund for a change of mind after the free trial. Charges that should not have happened are refunded; the refund policy sets out the cases and how to ask.
Deleting a workspace
Canceling pauses the workspace and keeps its data. To have everything deleted, write to support from the owner's address; deletion is complete within 30 days. See Data access, export and deletion.