A Jira email integration that creates issues from conversations and shows their status
Sektra connects to Jira Cloud so that a customer conversation can become a Jira issue without anyone leaving the inbox. It is built for support and account teams whose engineers plan their work in Jira. Each issue carries a link back to the conversation it came from, and its current status shows beside every thread with that customer. A rule can also create the issue when a message matches its checks.
What Sektra does with Jira
Create a Jira issue from an email or chat
Every conversation has an Apps button that opens a card for each connected tool. Choose Create issue on the Jira card, keep the conversation's subject as the title or type another, and name the project by its key. The issue type is Task unless you enter another, and Sektra confirms with the new issue's key.
What Sektra writes into the Jira issue
The description holds your note, or the conversation's preview text when you write none. Below it Sektra adds the customer's name and email address and a link back to the conversation. The same link is saved under the issue's web links, so a teammate with Sektra access can open the thread from Jira.
Link an existing Jira issue to a conversation
When the problem is already tracked, choose Link issue and paste the issue key, such as SUP-12, or the issue's link. Linking changes nothing in Jira, so one issue can be linked from every conversation that reports it.
Jira issue status beside the thread
The Jira card shows the ten most recent issues linked from conversations with the same customer, open ones first. Each line gives the key and summary, the status as your workflow names it, the assignee and the due date. Sektra reads them from Jira when the card opens.
Rules that create Jira issues automatically
Once Jira is connected, the actions a rule can take include Create issue in Jira. The rule's check can be exact, such as a tag or the sender's domain, or an AI check that asks whether the message reports a bug. A conversation that triggers the rule twice in one day still gets a single issue.
The assistant can look up Jira issues
The assistant, Sektra's built-in AI, reads the same Jira card and can search Jira by issue key or by keyword. A teammate can ask whether a customer's bug is fixed and get the issue with its current status.
How to connect Jira
- 1
Open Integrations in Settings
Open Settings and choose Integrations, a page shown to teammates with permission to manage integrations, then find Jira in the Tasks and issues group.
- 2
Sign in with Atlassian
Choose Connect Jira, sign in on Atlassian's own screen, pick the Jira site and approve Sektra, which never sees the Atlassian password.
- 3
Start from any conversation
Jira now appears under Connected with the site's name and a Working label. From then on, anyone who can reply in an inbox can create and link issues from its conversations.
Common questions
Setup, permissions and what Sektra reads from Jira, with a contact link for anything not covered here.
Can I create a Jira ticket from an email?
Yes. Sektra connects to Jira Cloud, and any email, WhatsApp or live chat conversation can be turned into a Jira issue from the Apps button on the thread. The issue takes the conversation's subject as its title and carries the customer's details and a link back.
Does Sektra work with Jira Cloud and Jira Data Center?
Sektra connects to Jira Cloud, the version Atlassian hosts, with one Jira site per Sektra workspace. Any project on that site that the connected account can use is available by its key. A Jira Data Center server that a company runs itself does not connect this way.
What can Sektra see and change in Jira?
Sektra works in Jira only as the account that connected it, so it sees the projects and issues that account can see. It creates issues and reads the status of linked ones, and it edits or deletes nothing. A conversation is left unchanged when its issue moves, so the thread's owner decides when to tell the customer.
Connect Jira and see it work
Connect a mailbox first, then add Jira from Settings. Both steps take a few minutes, and the team can work from the inbox the same day.