Intercom charges per seat for its help desk and per outcome for Fin, its AI agent, and its pricing page lists three plans. Essential costs $29 per seat a month on annual billing, Advanced costs $85 and Expert costs $132. Billed monthly, those plans cost $39, $99 and $139, and Fin costs $0.99 per outcome on all three. The page also shows Essential at $19 for new customers on annual billing, and every figure here was checked in November 2026.
Fin is the charge that moves with volume, because it is billed for each conversation the AI agent resolves and the seat price includes no outcomes. Copilot, the assistant for human agents, is free for ten conversations per agent a month and costs $29 per agent beyond that. The sections below set out what each plan includes, how Fin outcomes are counted and what teams of five and fifteen pay. We build Sektra, a shared inbox for client email and WhatsApp, and a short note near the end sets out where it fits.
Intercom costs $29 per seat a month for Essential, $85 for Advanced and $132 for Expert on annual billing, or $39, $99 and $139 billed monthly. Fin AI Agent costs $0.99 per outcome on every plan, and at most one outcome is charged per conversation. Copilot costs $29 per agent a month on annual billing for unlimited use. Five seats on Essential with 500 Fin outcomes a month cost $640, and fifteen seats on Advanced with 1,500 outcomes cost $2,760.
Intercom plans and pricing per seat
| Plan | Annual billing | Monthly billing | Fits and key limit |
|---|---|---|---|
| Essential | $29 per seat a month | $39 per seat a month | Individuals, startups and small businesses on one shared inbox, with no Lite seats |
| Advanced | $85 per seat a month | $99 per seat a month | Growing support teams that need several team inboxes and workflows, with 20 Lite seats |
| Expert | $132 per seat a month | $139 per seat a month | Large support teams that need SLAs, single sign-on and HIPAA support, with 50 Lite seats |
| Fin on another help desk | $0.99 per outcome | $0.99 per outcome | Teams keeping their current help desk, with no seat fee and a minimum of 50 outcomes a month |
Intercom shows a new-customer rate for Essential beside the list price, which is $19 per seat on annual billing and applies for as long as the subscription continues. The minimum purchase is one full seat, and Essential and Advanced can be bought online on monthly or annual terms. The trial lasts 14 days, needs no card and includes every feature, Fin and the add-ons. No free plan is listed, and Intercom bills in US dollars only.
Startups have a separate route through Intercom's Early Stage program, which is open to companies with under $10 million raised and 15 employees or fewer. The program takes up to 93 percent off in the first year, 50 percent in the second and 25 percent in the third. It includes 300 Fin outcomes a month in the first year, and that allowance is also reduced in the later years.
What each Intercom plan includes
Essential
Essential is the entry plan, which Intercom describes as customer support for individuals, startups and small businesses. It includes the Messenger for live chat, a shared inbox with a ticketing system, a public help center, pre-built reports and basic automation. Live chat, support email and in-app chats are unlimited on every plan, so inbound volume does not change the seat price. Essential has no Lite seats, which means everyone who needs access holds a paid seat.
Advanced
Advanced is aimed at a team that divides its work between groups. It adds multiple team inboxes, the workflow automation builder, round robin assignment and a help center that can be private or multilingual. The plan also includes 20 Lite seats, which are free seats with limited access for colleagues who collaborate internally and do not message customers. Moving up from Essential costs $56 more per seat a month on annual billing.
Expert
Expert adds what larger organizations ask for during a security or compliance review. That means single sign-on with identity management, HIPAA support, service level agreements, and a Messenger and help center for more than one brand, with the Lite seat allowance raised to 50. Intercom's pricing FAQ says contracts are required for enterprise needs, for premier support and onboarding, and for custom terms.
How Fin AI pricing works
Fin AI Agent costs $0.99 per outcome on every Intercom plan, and the seat price includes no outcomes, so the charge begins with the first conversation Fin resolves. A conversation is charged at most once, however many questions it contains, which keeps the arithmetic direct: 500 outcomes in a month cost $495 and 1,500 cost $1,485. Intercom provides usage alerts and hard limits so that an admin can cap the monthly figure. Fin can also be bought without Intercom seats by a team that stays on another help desk, at the same $0.99 with a minimum of 50 outcomes a month, which is $49.50.
What counts as a Fin outcome?
For support, an outcome is either a resolution or a completed procedure that ends in a handoff to a person or a workflow. A resolution is counted when the customer confirms the answer or leaves the conversation without asking for more help. Intercom states that nothing is charged when Fin cannot answer or the customer asks for a person, and that a resolution is deducted if the conversation is later reopened. When Fin is used for sales, a qualified lead is charged at $9.99, and Fin Voice is sold through the sales team, with a listed price of $1.99 per voice outcome.
Intercom Copilot and Pro add-on pricing
Copilot is priced separately from Fin because it assists human agents. Each agent can use it in ten conversations a month at no charge, and unlimited use costs $29 per agent a month on annual billing or $35 billed monthly. The Pro add-on, which analyzes conversations and includes an operations agent called Operator, starts at $100 per workspace a month. That price covers analysis of 500 conversations and 6,000 credits a month, and further credits cost $0.01 each.
What 5 and 15 Intercom seats cost with Fin
| Team | Plan | Seats | Fin outcomes | Monthly total | With Copilot on every seat |
|---|---|---|---|---|---|
| 5 seats | Essential | $145 | $495 | $640 | $785 |
| 5 seats | Advanced | $425 | $495 | $920 | $1,065 |
| 5 seats | Expert | $660 | $495 | $1,155 | $1,300 |
| 15 seats | Essential | $435 | $1,485 | $1,920 | $2,355 |
| 15 seats | Advanced | $1,275 | $1,485 | $2,760 | $3,195 |
| 15 seats | Expert | $1,980 | $1,485 | $3,465 | $3,900 |
At 100 outcomes per seat, the Fin charge is larger than the seat charge on Essential and Advanced, and it is the same on every plan. A new customer paying $19 for Essential seats would see the five-seat total fall from $640 to $590. Monthly billing raises the seat charges to $195, $495 and $695 for five seats and to $585, $1,485 and $2,085 for fifteen. A team whose Fin resolves fewer conversations pays proportionally less, because each outcome is billed on its own.
Intercom costs beyond the plan price
- Fin outcomes cost $0.99 each with no included allowance, and a team that runs Fin on another help desk commits to at least 50 outcomes a month.
- Copilot costs $29 per agent a month on annual billing or $35 billed monthly once an agent needs more than ten Copilot conversations a month.
- The Pro add-on starts at $100 per workspace a month, and credits beyond the 6,000 it includes cost $0.01 each.
- Proactive Support Plus costs $99 a month for outbound tools such as product tours and surveys, includes 500 messages and charges per message after that.
- SMS, phone calls, bulk email campaigns and outbound WhatsApp messages are billed by usage on every plan.
- Monthly billing costs $10 more per seat a month on Essential, $14 more on Advanced and $7 more on Expert.
- Premier support and onboarding require a contract, and the pricing page shows no price for either.
Which Intercom plan suits which team
Essential suits a team that works from one shared inbox and wants live chat, ticketing, a public help center and Fin from the first seat. A team that splits conversations between several inboxes, automates routing with workflows or wants free Lite seats for colleagues outside support needs Advanced. Expert is built for organizations that must meet SLAs, sign in through an identity provider or support HIPAA requirements. A company that is content with its current help desk can add Fin on its own and pay per outcome without buying seats.
Where Sektra fits
We build Sektra, an AI shared inbox for client conversations on Gmail, Outlook, IMAP mailboxes and WhatsApp. Sektra costs $18 per seat a month on Starter or $29 on Team, billed yearly, with the AI features included in that price. Drafts and assistant questions draw on a monthly allowance of credits that comes with each seat, so nothing is billed per outcome. On email and WhatsApp the assistant drafts and a person sends, while a bot on the chat widget can answer first from the help center and hand over to a person. Plans are on the pricing page, and Sektra vs Intercom has the side-by-side comparison.
Choosing an Intercom plan
An Intercom bill has a seat line that depends on how the team is organized and a Fin line that depends on conversation volume. The seat line can be read from the plan table once the team knows whether it needs several inboxes, workflows, SLAs or single sign-on. For Fin, the working estimate is the number of conversations it will resolve in a month multiplied by $0.99, with a hard limit set near that figure. For the wider field, the Intercom alternatives roundup compares nine tools, and the Zendesk pricing and Freshdesk pricing explainers cover two other help desks.
Common questions
How much is Intercom per seat?
Intercom's list prices are $29 per seat a month for Essential, $85 for Advanced and $132 for Expert on annual billing, checked November 2026. Billed monthly, the same plans cost $39, $99 and $139. Intercom also shows Essential at $19 per seat for new customers on annual billing.
How much does Fin AI cost?
Fin AI Agent costs $0.99 per outcome on every Intercom plan, checked November 2026. An outcome is a resolved conversation or a completed procedure that ends in a handoff, and at most one is charged per conversation. The seat price includes no outcomes, so 500 outcomes in a month cost $495.
Can you use Fin AI without Intercom?
Fin can run on another help desk such as Salesforce, HubSpot or Freshdesk without Intercom seats. The price is the same $0.99 per outcome, with a minimum of 50 outcomes a month, which is $49.50. Intercom states that this option carries no setup, integration or platform fees.
Is Copilot included in Intercom's price?
Every agent can use Copilot in ten conversations a month at no charge on any Intercom plan. Unlimited use is an add-on at $29 per agent a month on annual billing, or $35 billed monthly, checked November 2026. Copilot assists human agents and is billed separately from Fin.
Does Intercom have startup pricing?
Intercom's Early Stage program is open to companies with under $10 million raised and 15 employees or fewer. It takes up to 93 percent off in the first year, 50 percent in the second and 25 percent in the third. The first year also includes 300 Fin outcomes a month.
