Freshdesk is the ticketing product from Freshworks, and its pricing page lists three plans priced per agent. Growth costs $19 per agent a month on annual billing, Pro costs $55 and Enterprise costs $89. Billed monthly, the same plans cost $23, $66 and $107, and Freshworks labels the annual option as a 20 percent saving. These figures were checked on Freshworks' own pages in November 2026.
Two AI products are billed beside the seats. Freddy AI Agent, which replies to customers directly, is charged per session after a one-time grant of 500 sessions. Freddy AI Copilot, the assistant for human agents, is an add-on per agent on Pro and Enterprise. The sections below cover what each plan includes, how the Freddy charges add up, what teams of five and fifteen pay and where the free plan stands. We build Sektra, a shared inbox in a neighboring category, and a short note near the end says where it fits.
Freshdesk costs $19 per agent a month for Growth, $55 for Pro and $89 for Enterprise on annual billing, or $23, $66 and $107 billed monthly. Freddy AI Agent comes with 500 sessions once and then costs $49 per 100 sessions, which is $0.49 a session. Freddy AI Copilot costs $29 per agent a month on annual billing and is sold on Pro and Enterprise. Five agents on Pro with Copilot and 500 AI sessions a month pay $665, and fifteen agents with 1,500 sessions pay $1,995.
Freshdesk plans and pricing per agent
| Plan | Annual billing | Monthly billing | Fits and key limit |
|---|---|---|---|
| Growth | $19 per agent a month | $23 per agent a month | Email ticketing, a customer portal and a knowledge base in one language, without the Copilot add-on |
| Pro | $55 per agent a month | $66 per agent a month | Multiple SLA policies, balanced assignment, custom dashboards and several languages, with Copilot as an add-on |
| Enterprise | $89 per agent a month | $107 per agent a month | Skill-based routing, a sandbox, audit logs and IP restrictions, with Freddy AI Insights included |
Freshworks offers monthly, quarterly, half-yearly and annual billing cycles, and every plan is charged per agent seat. The 14-day trial opens the Enterprise plan, so a team trying Freshdesk works with features that sit above Growth and Pro. Freshworks states that it charges no cancellation fees, and that a cancellation or downgrade takes effect at the end of the current term. Freshdesk Omni is sold as a separate product with chat and messaging channels, at $29, $79 and $119 per agent a month on annual billing.
What each Freshdesk plan includes
Growth
Freshworks presents Growth as the plan for starting AI-powered service over email. It includes ticketing with a shared inbox, internal threads and tasks, a customer portal with a knowledge base, dispatch rules, automations and standard reports. Role-based access and SAML single sign-on are on this plan as well, together with Freddy AI Agent and its 500 one-time sessions. Growth runs in one language, and Freddy AI Copilot cannot be added to it.
Pro
Pro adds the controls a team needs once work is spread across groups and shifts. Multiple SLA policies, round robin and load-balanced assignment, business hours by group, custom dashboards and an agent availability dashboard all start here. The plan also makes the help desk multilingual, opens community forums and portal customization, and allows up to 5,000 outside collaborators on tickets. It is the first plan on which Freddy AI Copilot can be bought.
Enterprise
Enterprise holds the routing, analysis and governance features. Skill-based ticket assignment, agent shifts with an out-of-office scheduler, a sandbox, audit logs and restrictions by domain and IP address are on this plan only. It also includes Freddy AI Insights, approval workflows for knowledge base articles and analysis of custom objects. Because the trial runs on Enterprise, these are the features that drop away when a team goes on to buy Growth or Pro.
How Freddy AI pricing works
Freddy AI Agent is billed for each session it opens with a customer. Every paid plan receives 500 sessions once per account, and after that a pack of 100 sessions costs $49, which works out to $0.49 a session. For the email agent, a session is a 72-hour window that opens with the customer's first email, and every AI reply inside that window counts as one session. The definition describes the interaction and says nothing about its result, so a session counts whether or not the request was resolved.
Purchased sessions are tied to the billing cycle in which they were bought. Freshworks states that the pack price is the same on monthly, quarterly, half-yearly and annual billing, and that unused sessions expire when the cycle ends. Usage alerts are sent at 70, 80, 90 and 100 percent, and at 100 percent the AI agent stops replying and conversations go to human agents. An auto-recharge setting, open to accounts that pay online, adds a pack when fewer than 50 sessions remain.
Freddy AI Copilot is priced per agent, at $29 a month on annual billing or $35 billed monthly, and it is sold on Pro and Enterprise only. It covers reply drafting, conversation summaries, sentiment analysis, live translation and suggestions drawn from similar tickets and help articles. Freshworks says the add-on can be assigned to any number of agents, so a team can license some people and leave the rest without it. Freddy AI Insights is a third product, and it is included in Enterprise.
How much does Freshdesk cost for 5 and 15 agents?
| Team | Plan | Seats | AI Agent sessions | Copilot on every seat | Monthly total |
|---|---|---|---|---|---|
| 5 agents | Growth | $95 | $245 | Not available | $340 |
| 5 agents | Pro | $275 | $245 | $145 | $665 |
| 5 agents | Enterprise | $445 | $245 | $145 | $835 |
| 15 agents | Growth | $285 | $735 | Not available | $1,020 |
| 15 agents | Pro | $825 | $735 | $435 | $1,995 |
| 15 agents | Enterprise | $1,335 | $735 | $435 | $2,505 |
Seats alone cost $95, $275 or $445 a month for five agents and $285, $825 or $1,335 for fifteen. The session charge is identical on every plan because the pack price does not vary by tier, so 500 sessions are five packs at $245 and 1,500 are fifteen packs at $735. Without Copilot, Pro comes to $520 for five agents and $1,560 for fifteen. The one-time grant of 500 sessions covers the first month of the five-agent example. On monthly billing, the five-agent seat charges rise to $115, $330 and $535.
Does Freshdesk have a free plan?
Freshdesk's pricing page lists Growth, Pro and Enterprise and shows no free plan, as of November 2026. Freshworks' support documentation describes a Freshdesk Free Program, which is free for six months and allows up to two agents. The program covers ticketing across email and social channels, ticket dispatch, a knowledge base and standard reports. It applies to Freshdesk only, so Freshdesk Omni is excluded, and it carries no complimentary Freddy AI Agent sessions.
Access to the program has changed during 2026. A product update from Freshworks says the switch is now arranged through a Customer Success Manager and is no longer a self-serve option inside the product. After six months, or once a third agent is added, the account has to move to a paid plan, and an account that has upgraded cannot return to the program. Freshchat, the company's chat product, separately lists a free plan for up to 10 agents.
Freshdesk costs beyond the plan price
- Freddy AI Agent sessions cost $49 per 100 after the one-time 500, and sessions left unused expire at the end of the billing cycle.
- Freddy AI Copilot costs $29 per agent a month on annual billing or $35 billed monthly, on Pro and Enterprise only.
- Day passes give an occasional agent access for a single day and cost $2 on Growth, $7 on Pro and $12 on Enterprise.
- Connector app tasks, which sync data with outside applications, cost $80 per 5,000 tasks.
- MCP actions carry a yearly allowance of 1,200 on Growth, 6,000 on Pro and 12,000 on Enterprise, and further actions cost $15 per 1,000.
- Monthly billing costs $4, $11 or $18 more per agent a month than annual billing, depending on the plan.
- The pricing page lists no seat minimum and no onboarding or setup fee.
Which Freshdesk plan suits which team
Growth suits a team that answers by email in one language and wants ticketing, a knowledge base and the AI agent at the lowest seat price. A team that needs more than one SLA policy, balanced assignment between agents, several languages or Copilot belongs on Pro. Enterprise is built for organizations that route by skill, test changes in a sandbox or have to produce audit logs. One or two people who are still evaluating can ask Freshworks about the Free Program, within its six-month limit.
Where Sektra fits
We build Sektra, an AI shared inbox for teams that work from Gmail, Outlook, IMAP mailboxes and WhatsApp. Sektra costs $18 per seat a month on Starter or $29 on Team, billed yearly, with the AI features included in that price. Drafts and assistant questions draw on a monthly allowance of credits that comes with each seat, so nothing is billed per session. It also keeps a memory layer, which is a record per client of commitments, open questions and people, built from the mail already in the inbox. Plans are on the pricing page, and the Zendesk alternatives roundup compares Freshdesk and Sektra with eight other tools.
Choosing a Freshdesk plan
Once the plan is chosen, two estimates settle the rest of a Freshdesk budget. The first is the number of customer conversations the AI agent is expected to open in a month, priced at $0.49 each whether or not they are resolved. The second is the number of agents who need Copilot, at $29 each on annual billing. Because session packs expire with the billing cycle, they are best matched to the volume expected in that cycle. The Zendesk pricing and Intercom pricing explainers set out the same estimates for those two vendors.
Common questions
How much does Freshdesk cost per agent?
Freshdesk costs $19 per agent a month for Growth, $55 for Pro and $89 for Enterprise on annual billing, checked November 2026. Billed monthly, the same plans cost $23, $66 and $107. Freddy AI Agent sessions and the Freddy AI Copilot add-on are charged on top of the seat price.
Is Freshdesk free?
Freshdesk's pricing page lists no free plan as of November 2026. Freshworks documents a Freshdesk Free Program that is free for six months with up to two agents, and a 2026 product update says it is arranged through a Customer Success Manager. The 14-day free trial runs on the Enterprise plan.
How much does Freddy AI cost?
Freddy AI Agent includes 500 sessions once per account and then costs $49 per 100 sessions, or $0.49 a session, checked November 2026. Freddy AI Copilot costs $29 per agent a month on annual billing or $35 billed monthly, on the Pro and Enterprise plans. Freddy AI Insights is included in Enterprise.
What counts as a Freddy AI Agent session?
A session is one interaction between a customer and the AI agent. For the email agent it is a 72-hour window that starts with the customer's first email, and every AI reply inside the window counts as a single session. A session is counted whether or not the request was resolved, and unused sessions expire with the billing cycle.
