Crisp is a customer support platform with a website chat widget, a shared inbox and an AI agent called Hugo, and it charges by the workspace. According to Crisp's pricing page, the Free plan includes two seats and Mini is about $45 a month with four. Essentials is about $95 a month with ten seats, and Plus is about $295 with twenty. The page lists monthly prices only, and its FAQ says yearly payment can be switched on in the app after subscribing. These prices were checked on crisp.chat in November 2026.
This explainer sets out what each plan includes, how the AI credit works and what a team of five or ten pays each month. The sources are Crisp's pricing page and its help center article on Hugo billing. We build Sektra, an AI shared inbox with a live chat widget, and a short note near the end says where it differs.
Crisp costs about $45, $95 or $295 a month per workspace for Mini, Essentials and Plus, with four, ten and twenty seats included and no limit on conversations. Each plan carries a monthly AI credit of $5, $25 or $75, which Crisp equates to around 90, 450 and 1,350 automated conversations. A team of five or ten fits Essentials at $95 a month, and 500 conversations handled by the AI agent add between nothing and $25 at Crisp's own estimate. White labeling and extra seats are available on Plus only.
Crisp chat plans and prices per workspace
| Plan | Price per workspace a month | Annual price | Seats included | AI credit a month |
|---|---|---|---|---|
| Free | $0 | Not applicable | 2 | None |
| Mini | $45 | Not listed | 4 | $5, around 90 automated conversations |
| Essentials | $95 | Not listed | 10 | $25, around 450 automated conversations |
| Plus | $295 | Not listed | 20, then $10 for each extra agent | $75, around 1,350 automated conversations |
| Enterprise | Quoted by sales | Quoted by sales | Custom | Not listed |
A workspace is where operators answer customers, and plans are billed per workspace rather than per domain or subdomain. Every plan, including Free, has no limit on the number of conversations, so the plan price does not move with volume. The tiers differ in seats, channels, features and the size of the AI credit. The trial lasts 14 days on any plan and needs no card.
What the Crisp free plan includes
The Free plan is a chat widget for a website and a shared inbox for two people. It includes the contact form, the mobile and desktop apps and the store integrations for Shopify and WooCommerce, with up to 100 customer profiles. Email is not a channel on Free, and the plan carries no AI credit, so each chat is answered by a person. Full conversation history is listed from Mini upward.
What each paid Crisp plan includes
Mini
Mini adds email as a channel, so a support address and the website chat share one inbox for four seats. Messenger, Telegram and X messages can be connected as well, and the plan adds a custom sending domain, private notes, saved replies and chat triggers. Hugo, the AI agent, is available from this plan with $5 of credit a month. The limit on customer profiles rises to 5,000.
Essentials
Essentials is described by Crisp as the plan with all its flagship features, and it includes ten seats for $95 a month. It adds WhatsApp Business, Instagram, SMS and phone as channels, a knowledge base, analytics, routing rules with round robin assignment and the workflow builder. Integrations with HubSpot, Pipedrive, Zoho CRM and Zapier start here, and the AI credit rises to $25. Customer profiles are capped at 50,000, and the inbox gains two sub-inboxes for sorting conversations.
Plus
Plus includes twenty seats for $295 a month and is the only plan on which more agents can be added, at $10 each a month. It adds the ticketing system with a customer portal, white labeling that removes the Crisp mark from the widget, and the Stripe and Salesforce integrations. The AI credit is $75, and conversation summaries and an AI spam filter are listed on this tier only. Above Plus, an Enterprise arrangement with dedicated onboarding is quoted by sales.
How Crisp bills AI credits and usage beyond them
Hugo is included from Mini with no separate subscription, and its usage is metered in dollars of credit. The monthly credit is $5 on Mini, $25 on Essentials and $75 on Plus, and the pricing page equates those amounts to around 90, 450 and 1,350 automated conversations. Dividing one by the other gives about 5.6 cents a conversation. Crisp's help center estimates a conversation handled fully by Hugo at 5 to 10 cents, depending on the model chosen, the length of the exchange and the size of the knowledge sources.
Credits reset with each billing cycle. When they run out, Hugo stops answering and new conversations go to human operators, unless pay as you go has been switched on. That option is off by default, sits in the AI agent's billing settings and lets the workspace set a billing limit. The help center publishes no separate rate for the extra usage, so the figures here assume it is charged at the same dollar value as the included credit.
For 500 conversations handled by Hugo in a month, the estimate of 5 to 10 cents gives $25 to $50 of usage. On Essentials the first $25 is covered by the credit, which leaves between nothing and $25 as pay as you go. At 1,000 conversations the usage is $50 to $100, so Essentials leaves $25 to $75 beyond the credit, while the $75 credit on Plus leaves at most $25.
How much does Crisp cost for a team of 5 or 10?
Both team sizes fit Essentials, because Mini stops at four seats and Essentials includes ten. The plan price is therefore $95 a month in each case, which works out to $19 a person for five people and $9.50 for ten. The table adds the AI usage from the previous section, with 500 conversations handled by Hugo for the smaller team and 1,000 for the larger.
| Team | Plan | Plan price | Conversations handled by Hugo | AI usage beyond the credit | Monthly total |
|---|---|---|---|---|---|
| 5 people | Essentials | $95 | 500 | $0 to $25 | $95 to $120 |
| 10 people | Essentials | $95 | 1,000 | $25 to $75 | $120 to $170 |
| 11 people | Plus | $295 | 1,000 | $0 to $25 | $295 to $320 |
The bill changes at the eleventh seat, because Essentials lists no option to add agents. A team of eleven therefore moves to Plus at $295 a month, where seats beyond twenty cost $10 each. On that plan a team of 25 pays $295 plus $50 for five extra agents, which is $345 a month before AI usage.
Crisp seat limits, white labeling and other extra costs
- White labeling, which removes the Crisp mark from the chat widget, is a Plus feature, so an unbranded widget means the $295 plan.
- Extra agents are sold on Plus, at $10 each a month, and Mini and Essentials list no seat add-on.
- Customer profiles are capped at 100 on Free, 5,000 on Mini, 50,000 on Essentials and 200,000 on Plus, and the FAQ lists additional contacts as a paid option.
- WhatsApp Business, Instagram, SMS and phone start on Essentials, and a workspace holds one account for each channel other than email unless a higher limit is bought.
- AI usage beyond the monthly credit is charged only when pay as you go is on, and Crisp publishes no rate for it.
- VAT is not included in the listed prices. The FAQ says it is charged to consumers in the EU, while EU businesses with a valid VAT number and customers outside the EU are not charged it.
Which Crisp plan suits which team
Free suits one or two people who want a chat widget on a site and do not need email in the same inbox. Mini is built for an early-stage team of up to four that answers chat and email together and wants to try the AI agent on a small credit. Essentials fits a team of five to ten, or a smaller one that needs WhatsApp, a knowledge base, analytics or routing, which is why both worked examples land there. Plus is the plan for eleven or more seats, and for any team that needs ticketing with a customer portal or an unbranded widget.
Where Sektra fits
We build Sektra, an AI shared inbox for teams on Gmail, Outlook, IMAP and WhatsApp, with a live chat widget whose chats land beside the email. Crisp begins with the chat widget and adds email as a channel, while Sektra begins with the team's existing mailboxes and syncs with them in both directions. Sektra costs $18 per seat a month on Starter or $29 on Team, billed yearly. The website bot's replies come from a monthly allowance in the plan, and at the limit chats go to a person. The widget is covered on the live chat page, and plans are on the pricing page.
Choosing a Crisp plan
Headcount settles most of the choice, since each plan is defined by the seats it includes: two on Free, four on Mini, ten on Essentials and twenty on Plus. A feature can still force the higher plan, because WhatsApp, the knowledge base and analytics begin on Essentials, and white labeling and ticketing begin on Plus. The AI line is then added at roughly $25 to $50 for every 500 conversations Hugo handles, by Crisp's own estimate. Teams comparing chat tools can read the Crisp alternatives roundup, and Tidio pricing covers a tool that bills by the conversation.
Common questions
How much does Crisp cost?
Crisp costs about $45 a month for Mini, $95 for Essentials and $295 for Plus, each per workspace, checked November 2026. The plans include four, ten and twenty seats, and extra agents on Plus are $10 each a month. A Free plan covers two seats, and the pricing page lists no annual prices.
Is Crisp chat free?
Crisp has a Free plan with no time limit. It includes the website chat widget, a shared inbox for two seats, a contact form, the mobile apps and up to 100 customer profiles. Email as a channel, the AI agent and full conversation history start on Mini at about $45 a month.
Is AI included in Crisp's price?
Each paid plan includes a monthly AI credit of $5 on Mini, $25 on Essentials and $75 on Plus, which Crisp equates to around 90, 450 and 1,350 automated conversations. Its help center estimates 5 to 10 cents for a conversation handled fully by Hugo, the AI agent. When the credit runs out, Hugo stops answering unless pay as you go is switched on, and no rate is published for that extra usage.
Does Crisp charge per seat?
No. Crisp charges per workspace, and each plan includes a set number of seats: two on Free, four on Mini, ten on Essentials and twenty on Plus. Additional agents can be bought on Plus only, at $10 each a month, so an eleventh person moves a team from Essentials to Plus.
Does Crisp offer annual billing or discounts?
The pricing page lists monthly prices only, and its FAQ says yearly payment can be enabled on the Plans page in the app after subscribing. No annual discount is stated on the page. Nonprofits and students are offered 50 percent off, and three additional paid workspaces on Essentials or Plus are offered at 20 percent off, checked November 2026.
