Tidio is a customer service platform built around website live chat, with a help desk for email and social messages and an AI agent called Lyro. According to Tidio's pricing page, the Free plan covers 50 billable conversations a month and Starter is about $24 a month on annual billing, or $29 billed monthly, for 100. Growth starts at about $49 a month on annual billing, or $59 billed monthly, and Plus starts at $300 a month plus usage. Lyro is priced separately, from $39 a month for 50 AI conversations on monthly billing. These prices were checked on tidio.com in November 2026.
This explainer sets out what each plan includes, how Lyro conversations are billed and what a team of five or ten pays each month. Tidio's pricing page is the source for every figure. We build Sektra, an AI shared inbox with a live chat widget, and a short note near the end says where it differs.
Tidio bills by the conversation, with up to ten seats on each self-serve plan at no charge per seat. Free covers 50 billable conversations a month, Starter is about $24 a month on annual billing for 100, and Growth starts at about $49 for 250. Lyro AI conversations are bought on top, at $39 a month for 50 and $350 for 500 on monthly billing, which is 70 to 78 cents each. A team whose people answer 250 conversations while Lyro answers 500 pays $409 a month on monthly billing.
Tidio plans and prices
| Plan | Annual billing, per month | Monthly billing | Billable conversations a month | Seats |
|---|---|---|---|---|
| Free | $0 | $0 | 50 | 10 |
| Starter | $24.17 | $29 | 100 | 10 |
| Growth | From $49.17 | From $59 | 250 to 2,000 | 10 |
| Plus | From $300 plus usage | From $300 plus usage | Custom | Custom |
| Premium | Quoted by sales | Quoted by sales | Custom | Custom |
A billable conversation is any live chat, ticket, email or social media conversation that includes a message from a human agent, and it is counted once however many messages follow. Conversations left unanswered are excluded from the count, as are those handled only by Lyro or by Flows, Tidio's rule-based automations. Annual billing is labeled as two months free, which is why Starter falls from $29 to $24.17 a month. The trial lasts seven days without a card, and an account that does not upgrade returns to the Free plan.
What the Tidio free plan includes
The Free plan includes 50 billable conversations a month and ten seats, with the live chat widget, ticketing and a connected email inbox. The Messenger, Instagram and WhatsApp integrations are listed on it, together with the desktop and mobile apps and Copilot, which drafts replies for agents. Each account also receives 50 Lyro conversations once and can reach 100 visitors a month through Flows. The plan has no time limit, and it leaves out the live visitors list and operating hours, which start on Starter, along with the team features that start on Growth.
What each paid Tidio plan includes
Starter
Starter raises the quota to 100 billable conversations a month for $29, or $24.17 on annual billing, and keeps the ten seats. It adds the live visitors list, operating hours and a chat page, which is a standalone page where customers can open a conversation. Starter is sold at that one quota, so a team that answers more than 100 conversations a month moves to Growth.
Growth
Growth is priced by quota, from 250 billable conversations at $59 a month on monthly billing to 1,000 at $179 and 2,000 at $349. It adds the features a team uses to divide the work, including automatic chat assignment, user permissions, macros, visitor notes and advanced analytics. Satisfaction surveys, a live typing preview, viewed pages history and Shopify actions inside the chat window also start on this tier. Removing the Tidio logo from the widget is an add-on on this plan, shown at $16.67 a month in the annual view.
Plus and Premium
Plus starts at $300 a month with usage billed on top at rates Tidio describes as discounted, and it is arranged through sales. It adds departments, a dashboard for several sites, custom branding, the OpenAPI, a custom number of seats and a dedicated success manager. Premium is quoted by sales and is built around Lyro at volume, starting from 3,000 AI conversations a month. Its plan card lists billing per resolution, a guaranteed 50 percent Lyro resolution rate, single sign-on and a mobile SDK.
Lyro AI pricing and how conversations are counted
Lyro is sold as a monthly quota of AI conversations. A team can add the quota to a customer service plan or buy it alone and keep another help desk. Tidio counts a Lyro conversation when the agent replies for the first time in a new conversation, and later replies in the same conversation add nothing. The definition turns on Lyro having replied, whatever the outcome, so a conversation it answers and then hands to a person still uses one unit. Every account receives 50 Lyro conversations once, and a paid quota refreshes every 30 days from the date of payment.
| Lyro conversations a month | Monthly billing | Cost per conversation |
|---|---|---|
| 50 | $39 | $0.78 |
| 100 | $75 | $0.75 |
| 200 | $140 | $0.70 |
| 500 | $350 | $0.70 |
| 1,000 | $700 | $0.70 |
| More than 1,000 | Set by sales on Plus or Premium |
On annual billing the page shows the 50-conversation quota at $32.50 a month, which is the two-months-free rule again and comes to 65 cents a conversation. Applied to the larger quotas, the same rule gives about $292 a month for 500 conversations and about $583 for 1,000, or roughly 58 cents each. A budget for Lyro is therefore the number of conversations it is expected to answer, multiplied by 58 to 78 cents and added to the plan price. Above 1,000 conversations a month the quota is set by sales on Plus or Premium.
How much does Tidio cost for a team of 5 or 10?
Seats do not move the bill on the self-serve plans, because each one includes up to ten, so a team of five and a team of ten are priced by volume. The two cases below assume that people answer part of the volume and Lyro answers the rest. They use Tidio's monthly billing prices, and the annual column applies the two-months-free rule to the same lines.
| Team | Assumed volume a month | Plan line | Lyro line | Monthly billing | Annual billing, per month |
|---|---|---|---|---|---|
| 5 people | 250 answered by people, 500 by Lyro | Growth at 250: $59 | 500 conversations: $350 | $409 | About $341 |
| 10 people | 1,000 answered by people, 1,000 by Lyro | Growth at 1,000: $179 | 1,000 conversations: $700 | $879 | About $733 |
Lyro is the larger line in both cases, at $350 of the $409 for the smaller team and $700 of the $879 for the larger one. For comparison, the smaller team's 750 conversations answered entirely by people would fit Growth's 800 step at $159 a month, and the larger team's 2,000 would need the top step at $349. A team of ten is also at the seat limit, so an eleventh person means the Plus plan, which starts at $300 a month before usage.
Tidio add-ons, seat limits and other extra costs
- Removing the Tidio logo from the chat widget is an add-on on Growth, shown at $16.67 a month in the annual view, and it is included from Plus. Free and Starter do not offer it.
- Seats stop at ten on Free, Starter and Growth, and a custom number of seats is a Plus feature.
- Flows reach 100 visitors a month at no charge, and larger quotas are sold separately, from $24.17 a month on annual billing for 2,000 visitors.
- The 50 free Lyro conversations are granted once for each account and do not renew, so continued use of Lyro needs a paid quota.
- Departments, a dashboard for several sites and the OpenAPI are on Plus, which is bought through sales.
- Plan changes take effect at the start of the next billing cycle, according to the pricing FAQ, and the current features stay in place until then.
Which Tidio plan suits which team
A single site with light chat volume can stay on Free, since 50 conversations a month and ten seats carry no charge. Starter covers a small business that answers up to 100 conversations a month and wants operating hours and a list of live visitors. Growth becomes necessary once a team needs assignment, permissions and macros, or answers more than 100 conversations a month, and its price then follows the quota chosen. Above ten seats or 1,000 Lyro conversations a month, the plans are Plus and Premium, both bought through sales.
Where Sektra fits
We build Sektra, an AI shared inbox for teams on Gmail, Outlook, IMAP and WhatsApp, with a live chat widget for a website. Chats land in the same inbox as email, and a bot can answer first from the help center and hand over to a person. Where Tidio meters conversations, Sektra costs $18 per seat a month on Starter or $29 on Team, billed yearly. The bot's replies come from a monthly allowance in the plan, and at the limit chats go to a person. The widget is described on the live chat page, and plans are on the pricing page.
Choosing a Tidio plan
The decision rests on two monthly counts, the conversations people will answer and the conversations Lyro is expected to answer. The first sets the plan and its quota step, and the second sets the Lyro line at 58 to 78 cents a conversation. The branding add-on and the ten-seat limit are the two remaining checks before the total is final. Teams weighing other chat tools at the same volume can read the Tidio alternatives roundup, and Crisp pricing covers a tool that charges by the workspace.
Common questions
How much does Tidio cost per month?
Tidio's Starter plan is about $24 a month on annual billing, or $29 billed monthly, for 100 billable conversations, checked November 2026. Growth starts at about $49, or $59 billed monthly, for 250 conversations, and Plus starts at $300 a month plus usage. Lyro AI conversations are a separate line, from $39 a month for 50.
Does Tidio have a free plan?
Yes. The Free plan covers 50 billable conversations a month and ten seats, with live chat, ticketing, an email inbox and the Messenger, Instagram and WhatsApp integrations. It also includes 50 Lyro AI conversations once and 100 visitors a month reached by Flows. A 7-day trial of the paid features needs no card and returns the account to Free when it ends.
How much does Lyro AI cost?
Lyro is billed by the conversation, in quotas from 50 to 1,000 a month. On monthly billing 50 conversations cost $39, 100 cost $75, 200 cost $140, 500 cost $350 and 1,000 cost $700, checked November 2026, which is 70 to 78 cents each. Annual billing is priced as two months free, and the page shows 50 conversations at $32.50 a month.
What counts as a billable conversation in Tidio?
A billable conversation is any live chat, ticket, email or social media conversation that includes a message from a human agent. It is counted once regardless of the number of messages, and a conversation left unanswered is not counted. Replies from Lyro and from Flows do not make a conversation billable, although Lyro conversations draw on a quota of their own.
How many seats does Tidio include?
Free, Starter and Growth each include up to ten seats, and Tidio does not charge per seat on those plans. A custom number of seats is listed on Plus, which starts at $300 a month plus usage and is arranged through sales. A team of eleven or more therefore needs Plus, whatever its conversation volume.
