Zendesk prices its customer service software per agent, and its pricing page lists four plans. Support Team costs $19 per agent a month on annual billing, Suite Team costs $55 and Suite Professional costs $115, while Suite Enterprise is quoted by sales. Paying month to month raises those prices to $25, $69 and $149, and no free plan is listed. Every figure in this explainer was checked on Zendesk's own pages in November 2026.
Two AI charges sit beside the seat price. The AI agents that answer customers directly are billed per automated resolution once a small monthly allowance is used. Copilot, the assistant that works beside human agents, is a separate add-on priced per agent. The sections below set out what each plan includes, how both charges work and what teams of five and fifteen pay in a month. We build Sektra, a shared inbox that includes AI in the seat price, and a short note near the end says where it fits.
Zendesk costs $19 per agent a month for Support Team, $55 for Suite Team and $115 for Suite Professional on annual billing, or $25, $69 and $149 billed monthly. Each plan includes 5 or 10 automated resolutions per agent a month, and further resolutions cost $1.50 each when committed in advance or $2.00 pay as you go. Copilot adds $50 per agent a month from Suite Professional upward. Five agents on Suite Team with 500 AI resolutions a month pay $987.50, and fifteen agents with 1,500 pay $2,962.50.
Zendesk plans and pricing per agent
| Plan | Annual billing | Monthly billing | Fits and key limit |
|---|---|---|---|
| Support Team | $19 per agent a month | $25 per agent a month | Email support with unlimited addresses, without live chat, voice or a help center |
| Suite Team | $55 per agent a month | $69 per agent a month | Email, live chat, voice and social channels with one help center, without SLAs |
| Suite Professional | $115 per agent a month | $149 per agent a month | SLAs, skills-based routing, IVR and CSAT surveys, with Copilot available as an add-on |
| Suite Enterprise | Quoted by sales | Quoted by sales | A sandbox, custom agent roles, audit logs and approval workflows |
Zendesk presents annual billing as 20 percent off the monthly rate, and subscriptions can run monthly, annually or for several years. The free trial lasts 14 days and runs on Suite Professional with Copilot switched on, so it shows features that the two cheaper plans do not have. Zendesk bills in US dollars, euros, pounds and Brazilian reals, and early-stage startups can apply to a separate program.
What each Zendesk plan includes
Support Team
Support Team is the plan for a team whose customers write by email. It covers the ticketing system with unlimited email addresses, routing by agent status and capacity, macros, triggers and automations, prebuilt analytics dashboards and the apps marketplace. AI agents are part of the plan, with the monthly allowance of automated resolutions described below. Live chat tools, voice, social channels and the help center start on the Suite plans.
Suite Team
Suite Team is the first plan of the Zendesk Suite, and it adds the channels beyond email. It brings messaging and live chat, voice with voicemail and call recording, social channels such as WhatsApp and Facebook, and one help center in a single language. Phone numbers, call minutes and text messages are add-ons with their own charges, and Zendesk notes that social channels carry additional fees. Service level agreements, skills-based routing and satisfaction surveys start one plan higher.
Suite Professional
Suite Professional, which Zendesk marks as its most popular plan, is where the measurement and routing controls begin. It adds service level agreements, skills-based routing, IVR phone menus, satisfaction surveys, custom reports and live dashboards. The plan also allows up to five help centers in more than 40 languages and up to 100 light agents, who can read tickets and add private comments without a paid seat. It can be HIPAA enabled, and it is the first plan that accepts the Copilot add-on.
Suite Enterprise
Suite Enterprise has no published price, and the pricing page presents it together with Copilot. Zendesk lists approval workflows, a sandbox environment, custom agent roles and audit logs on this plan, along with intelligent triage, auto assist and generative AI for voice calls. Enterprise plans are bought through the sales team, which Zendesk says can also arrange invoice billing.
How Zendesk AI pricing works
Zendesk includes AI agents in every plan and charges for them per automated resolution, which it defines as a customer request the AI agent resolves without passing it to a person. Support Team and Suite Team include 5 automated resolutions per agent a month, and Suite Professional includes 10, up to 10,000 a year for an account. Further resolutions cost $1.50 each when a team commits in advance to 100 or more, or $2.00 each pay as you go. Five agents on Suite Team therefore have 25 included, so 500 resolutions in a month leave 475 to buy, which comes to $712.50 at the committed rate.
A conversation is assessed when it ends, which is 72 hours after the first email and, by default, two hours after the first chat message. Zendesk's help center also describes a newer model, introduced on May 18, 2026, that sorts AI conversations into three resolution tiers and states the included allowance in dollars. Two of those tiers, assisted escalation and contained resolution, do not count against the allowance. The default allowance is $2 per agent a month on the Team plans, $5 on Suite Professional and $10 on Suite Enterprise. The help center publishes no price per tier, so it is worth asking which model a quote uses.
Copilot is the second AI charge and is priced per agent. It costs $50 per agent a month on annual billing and can be added from Suite Professional upward, with no monthly rate shown on the pricing page. The add-on covers intelligent triage, auto assist, suggested first replies and macros, and rewriting a reply in the agent's own tone. Without it, Suite Professional includes a pooled allowance of writing tools and ticket summaries at 5 uses per agent a month.
How much does Zendesk cost for 5 and 15 agents?
| Team | Plan | Seats | AI resolutions beyond the allowance | Monthly total |
|---|---|---|---|---|
| 5 agents | Support Team | $95 | 475 × $1.50 = $712.50 | $807.50 |
| 5 agents | Suite Team | $275 | 475 × $1.50 = $712.50 | $987.50 |
| 5 agents | Suite Professional | $575 | 450 × $1.50 = $675 | $1,250 |
| 15 agents | Support Team | $285 | 1,425 × $1.50 = $2,137.50 | $2,422.50 |
| 15 agents | Suite Team | $825 | 1,425 × $1.50 = $2,137.50 | $2,962.50 |
| 15 agents | Suite Professional | $1,725 | 1,350 × $1.50 = $2,025 | $3,750 |
Seats alone cost $95, $275 or $575 a month for five agents and $285, $825 or $1,725 for fifteen. At this volume the AI charge is therefore larger than the seat charge on every plan. Copilot on each Suite Professional seat adds $250 a month for five agents and $750 for fifteen, which brings those totals to $1,500 and $4,500. At the pay-as-you-go rate of $2.00, the five-agent Suite Team total rises from $987.50 to $1,225. A team that stays within its included resolutions pays the seat figures and nothing further for AI agents.
Zendesk costs beyond the plan price
- Automated resolutions beyond the allowance cost $1.50 each when committed in blocks of 100 or more and $2.00 each pay as you go, and overage is billed monthly.
- Copilot costs $50 per agent a month on annual billing and is sold from Suite Professional upward, so the two cheaper plans cannot add it.
- The Workforce Engagement Bundle costs $50 per agent a month and the Contact Center add-on costs $83, both on annual billing.
- Phone numbers, call minutes and text messages are add-ons with their own charges on the Suite plans, and WhatsApp and other social channels carry additional fees.
- Quality assurance needs its own add-on on every plan, and on Suite Professional a sandbox and a choice of data center location are add-ons as well.
- Premier support, professional services for setup and migration, and custom training are listed as add-ons on every plan, and the pricing page shows no price for them.
- Monthly billing costs $6, $14 or $34 more per agent a month than annual billing, depending on the plan.
Which Zendesk plan suits which team
Support Team suits a team that answers by email only and wants ticketing, macros and prebuilt reports at $19 per agent. A team that also answers by chat, phone or social channels needs Suite Team, provided it can work without service level targets. Suite Professional is built for a support operation that reports against SLAs, routes by skill, runs a phone menu or handles health data under HIPAA. Suite Enterprise is for organizations that test changes in a sandbox and control access with custom roles, and it involves a sales conversation.
Where Sektra fits
We build Sektra, an AI shared inbox for teams that answer named clients from Gmail, Outlook, IMAP mailboxes and WhatsApp. Sektra costs $18 per seat a month on Starter or $29 on Team, billed yearly, with the AI features included in that price. Drafts and assistant questions draw on a monthly allowance of credits that comes with each seat, so nothing is billed per resolution. The assistant drafts replies and a person sends them, and the product has no phone channel. Plans are on the pricing page, and the Zendesk alternatives roundup sets it beside nine other tools.
Choosing a Zendesk plan
A team pricing Zendesk can settle the seat line first, because the channels it answers on and the reporting it owes decide the plan. The AI line is then a separate sum, which is the number of resolutions expected beyond the allowance at $1.50 or $2.00 each, plus $50 per agent where Copilot is wanted. It is also sensible to ask Zendesk whether a quote counts resolutions or uses the dollar allowance, since the two models state the included amount differently. The Freshdesk pricing and Intercom pricing explainers work through the same sum for those two vendors.
Common questions
How much does Zendesk cost per agent?
Zendesk costs $19 per agent a month for Support Team, $55 for Suite Team and $115 for Suite Professional on annual billing, checked November 2026. Billed monthly, the same plans cost $25, $69 and $149. Suite Enterprise has no published price and is sold through Zendesk's sales team.
How much does Zendesk AI cost?
Zendesk bills AI agents per automated resolution, which is a customer request resolved without a human agent. Support Team and Suite Team include 5 resolutions per agent a month and Suite Professional includes 10. Further resolutions cost $1.50 each when committed in advance or $2.00 each pay as you go, checked November 2026.
Does Zendesk have a free plan?
Zendesk does not list a free plan. It offers a 14-day free trial that runs on Suite Professional with Copilot included, and a separate program for early-stage startups. The lowest paid plan is Support Team at $19 per agent a month on annual billing, checked November 2026.
How much is Zendesk Copilot?
Zendesk Copilot costs $50 per agent a month on annual billing, and the pricing page shows no monthly rate for it. It can be added to Suite Professional and higher plans only. Without the add-on, Suite Professional includes a pooled allowance of writing tools and ticket summaries at 5 uses per agent a month.
