Working hours tell Sektra when you are at work. Automatic assignment skips you outside those hours, teammates see when you are back, and the top bar shows your status in words. The hours, Do not disturb and the choice for your open conversations all sit on the Working hours card under Settings, Profile, and Away stays in the avatar menu.
- Open the Working hours card
Go to Settings, then Profile, and find the Working hours card. Turn on Set working hours.
- Set the days and hours
Tick the working days and enter the ranges for each, in the time zone shown on your profile. A range that ends before it starts runs overnight.
- Choose what happens to your conversations
Under Conversations while you are away, choose Keep, Unassign or Reassign. Reassign hands them back through the inbox's own assignment rule in inboxes that have one, and the change applies within two minutes of you becoming unavailable.
- Use Do not disturb and Away
Turn on Do not disturb on the same card for a quiet stretch. For a day off, open the avatar menu and choose Away until you are back, until tomorrow or until Monday. With a calendar connected, Set me as away when I'm out of office does it for you.
How the status is read
Away wins over everything, then Do not disturb, then the hours. The status is one of available, away, Do not disturb or outside hours, and the top bar words it as, for example, Outside your hours, back at 9:00 AM. Teammates see an availability chip beside your name in the assign menu and the team list. Without hours set, you are available whenever you are not away.
Assignment
Round robin and load-balanced assignment consider only the teammates who are available at that moment. When nobody in the rotation is available, assignment falls back to the whole rotation so the conversation still gets an owner, and the assignment log lists the candidates. Assigning by hand ignores availability.
Rules
A rule can check that the assignee is away or available, that the day is one you list, or that the time is between two hours on the inbox's clock. These checks are judged at the time the message arrived for rules that start on a message, so a preview over the last 30 days says what would have happened. The Away half of the check has no history, so a preview uses today's Away status.