A Slack notification from Sektra carries four buttons: Assign to me, Close, Snooze until tomorrow and Open in Sektra. A reply under the notification in Slack becomes an internal note on the conversation. Both act as the Sektra teammate the Slack account is linked to, so each person connects their Slack account once.
- Connect Slack for the workspace
An owner or admin opens Settings, then Integrations, and chooses Connect Slack, then maps channels to inboxes and events.
- Connect your own Slack account
On the Slack card, under Your Slack account, choose Connect my Slack account and sign in with Slack. Each teammate does this once.
- Act from a notification
On a Sektra notification in Slack, press Assign to me, Close or Snooze until tomorrow. The result is posted under the notification.
- Add a note from Slack
Reply in the thread under the notification, and the text becomes an internal note on the conversation.
What each button does
Assign to me assigns the conversation to you. Close archives it, and Snooze until tomorrow snoozes it until 9:00 AM the next day in your profile time zone. Each one runs with the inbox's sync settings, so the mailbox, the rules, the activity log and the live inbox follow as if you had clicked in the app. The outcome is posted under the notification for the channel, and a click you are not allowed to make is refused in a message only you can see.
Thread replies as notes
A reply in the Slack thread under a notification is added to the conversation as an internal note headed From Slack, with links kept and mentions shown as plain names. You receive a private confirmation in Slack. The Sektra app has to be a member of the channel for thread replies there to reach the conversation, so invite it to private channels.
Linking accounts
Clicks and replies need to know which teammate you are. Connect my Slack account on the Slack card under Settings, Integrations links your Slack identity to your Sektra login. Where the Slack app may read addresses, a first click by someone whose Slack address matches exactly one teammate is linked on its own. Without a link, Sektra asks you to connect your account.