A Microsoft Teams integration that posts shared inbox alerts to a channel
Sektra posts what happens in your shared inbox to Microsoft Teams, so a team on Microsoft 365 hears about a conversation in the place it already talks. New conversations, assignments, service level warnings and alerts from rules arrive in a channel as cards, each with a button that opens the conversation in Sektra. It fits teams that run Outlook shared mailboxes or other inboxes through Sektra and use Teams for internal discussion. Connecting takes one address that Teams generates for the channel, pasted into Sektra once.
What Sektra does with Microsoft Teams
Which shared inbox events post to Teams
Any of fourteen events can be sent to a Teams channel. They follow a conversation from its arrival and assignment through each incoming message and each reply sent to its closing or reopening. Notes and tags added, service level warnings and misses, and website chats waiting for a person are on the same list.
How Teams channels are connected and mapped
Each connection in Sektra is one Teams channel, saved under a name you give it. A mapping on that connection chooses an inbox, or every inbox, and the events to post. Up to twenty channels can be connected, so each group can keep its alerts in a channel of its own.
What a Teams alert looks like
An alert arrives as a card headed by a bold line that names the event and the subject. The card then lists a short excerpt, the inbox, the people on the thread, the status, and the owner when the conversation is assigned. An Open in Sektra button on the card leads to the conversation.
Rule alerts in Teams
A rule, which is an automation that acts on a conversation when it arrives or changes, can post to Teams as one of its actions. The rule names the connected channel it should use, which lets one kind of conversation reach the people who need to see it. Its card shows the rule's name beside the conversation details.
How to connect Microsoft Teams to Sektra
In Teams, add the Workflows template that posts to a channel when a request arrives, pick the channel, and copy the address Teams generates. In Sektra, a teammate who can manage integrations opens Settings, then Integrations, chooses Connect Microsoft Teams, and pastes the address with a name for the channel. Sektra stores the address encrypted, and once a mapping is added a test message confirms that the channel receives alerts.
Common questions
Setup, permissions and what Sektra reads from Microsoft Teams, with a contact link for anything not covered here.
Does Sektra integrate with Microsoft Teams?
Yes. Sektra posts shared inbox alerts to the Teams channels you connect, covering new conversations, assignments, service level warnings and alerts from rules. Each alert arrives as a card with a button that opens the conversation in Sektra.
Do we need a Teams admin to set it up?
Sektra needs only the address that a Teams workflow generates for the channel, and it asks for no sign-in to Microsoft. Whether a member can add that workflow depends on your organization's Teams settings, so some companies will need an admin or a channel owner to create it. Once the address exists, anyone who can manage integrations in Sektra can paste it in.
Can we reply to customers from Teams?
No. Teams receives alerts, and replies are written in Sektra, where they leave from the shared address and stay in the conversation's history. The button on each card opens the right conversation, so the step from the alert to the reply is one click.
Can different inboxes post to different Teams channels?
Connect each channel once, then add a mapping that picks the inbox and the events for it. A sales inbox and a support inbox can then post to separate channels, and one channel can also receive a single event from every inbox.
Connect Microsoft Teams and see it work
Connect a mailbox first, then add Microsoft Teams from Settings. Both steps take a few minutes, and the team can work from the inbox the same day.