An AI shared inbox that remembers what your team promised
Sektra brings your team's Gmail, Outlook, IMAP, WhatsApp and website chat into one inbox. It ranks what needs attention first, keeps commitments and open questions visible beside each thread, drafts replies for a person to send, and tells you the day a client goes quiet.
What Sektra does during a working day
Sektra reads each thread as it arrives, scores it, tags it and assigns it, then keeps a record of what was asked and promised. The five moments on the right show where that work appears during an ordinary day.
Overnight mail is scored and tagged
Each thread that arrived overnight has been scored by what it would cost to leave, tagged by intent and assigned by rule before anyone signs in. The morning digest arrives at the hour you chose and lists what you owe today and which clients are waiting on your reply.
The inbox opens sorted by priority
Threads that need a reply from you sit at the top, each with the reason it was ranked there. Newsletters, receipts and notifications are kept in their own section, so the list you work from is the mail that involves a person.
The client’s history before a call
Open the client in Lens, the relationship panel beside every thread, and you see what they asked for, what your team promised and what is still open. The record covers every channel, so a request made on WhatsApp sits beside the email thread it relates to.
The assistant drafts a batch of replies
Tell the assistant to draft replies to the fifty renewals due this month and it writes one per thread in the voice of the teammate who owns it, saved as drafts for review. A person reads each draft and sends it, and every action the assistant takes is confirmed before it runs.
The accounts you asked it to watch
Ask Sektra to watch an account and it tells you the day that account has been quiet for the number of days you set, or the moment a named sender writes in. The next morning’s digest lists each client who owes you a reply.
What a team has on the first day
- History
- 50,000
- emails read when an inbox connects, on every plan
- Channels
- 5
- Gmail, Outlook, IMAP, WhatsApp and website chat in one inbox
- Setup
- 60min
- until the client record of a typical mailbox is ready
- AI included
- 1,500
- AI actions per Team seat each month, with no add-on to buy
Built for teams that answer to named clients
Keep every client account current without a CRM to update
Account leads run dozens of relationships out of one inbox. Sektra builds a record of each client from the mail itself, keeps commitments and open questions visible beside the thread, and tells the lead the day an account goes quiet.
Run support across email, chat and WhatsApp with targets you can report on
A support queue needs owners, response targets and a record of who said what. Sektra adds rules with AI checks, service level policies that respect business hours, a chat widget whose bot answers from your help center, and a typing indicator so two people never answer the same customer.
Follow up on time without keeping the list in your head
Deals stall when a reply slips. Sektra ranks the inbox so the thread that costs most sits on top, sets reminders that stand down when the prospect answers first, and drafts the follow-up in the sender's own tone for a person to review and send.
See the whole company's client mail in one place, with the numbers behind it
Founders and operations leads need to know what is owed, who is slow and which clients are drifting, without reading every thread. Sektra reports response and resolution times per teammate, inbox and client, and brings the history across from the tool you are leaving.
Every thread ranked by what it would cost to leave
A shared inbox normally lists mail in the order it arrived, so whoever is triaging decides what matters by reading all of it. Sektra reads each thread when it lands, weighs what it would cost to leave it another day, and places the ones that need you at the top with the reason. Your mail stays in Gmail or Outlook and syncs both ways.
A record of each client built from your mail
The memory layer is the record Sektra keeps of each client, built from the conversations your team already has. When an inbox connects, Sektra reads the history once and pulls out the commitments made by either side, the open questions, and the people and companies involved, each linked to its source message. New mail updates the record as it arrives, so it stays current without anyone filling in a field.
The client’s record beside every thread
Lens is the relationship panel that opens beside any thread. It shows what the client asked for, what your team promised, what is still open and the next deadline, drawn from the memory layer, so it covers more than the one thread on screen. The same panel serves as the brief before a call or a renewal conversation.
An assistant that answers with sources and acts on the inbox
Ask the assistant what your team promised a client and it answers from the memory layer, with links to the threads the answer came from. You can also give it work in plain language, for example to assign a set of threads, draft a reply or set a reminder for Thursday unless the client answers first. It shows what it is about to do and waits for confirmation before anything runs, and a person always sends.
Reminders, watches and jobs in one list
Action items are the things Sektra holds for you: a reminder tied to a thread, a watch on an account, or a job drafting replies across fifty threads while you work on something else. They appear in one list ordered by day, split between the items you created and the ones the assistant is running. A reminder cancels itself when the client replies first.
Smaller features that are built into the inbox
Deadlines read from the message
When a client writes that they need comments back by Monday at the latest, Sektra reads the phrase and attaches the date to the thread. The deadline then appears in Lens and in the priority score.
A typing indicator on shared threads
When a teammate starts a reply, the thread shows who is typing and for how long, on every channel. Two people no longer send separate answers to the same client.
Assignment by rotation or by load
A new thread goes to the next teammate in the rotation, or to whoever has the fewest open threads at that moment. The owner appears on the row before anyone opens the inbox.
A watch on any account
Ask Sektra to tell you if an account goes quiet for ten days and it counts the days since their last message. The alert arrives in your action items the day the count is reached.
Reminders that cancel themselves
A reminder tied to a thread can carry the condition unless they reply. When the client answers before the date, the reminder is crossed out and nothing is left to do.
A one-sentence read on the numbers each morning
Each morning Sektra writes one plain sentence about the state of the inbox, for example that one teammate is holding too many open threads. The sentence names the thing to fix first and links to it.
Response and resolution times per inbox, teammate and client
Analytics report first response, response and resolution time as the median and the slowest 10 percent, for each inbox, teammate and client, on email and WhatsApp alike. Six views share one date range, and every number is defined in plain language with a worked example beside it.
Sektra connects to Gmail, Outlook, WhatsApp and live chat
Gmail and Outlook connect through Google or Microsoft sign-in, any other mailbox with its IMAP password, a WhatsApp Business number through your provider, and the chat widget with one short snippet. Mail stays where it is, and one client record covers every channel.
Calendar sync. Google Calendar and Outlook calendar appear beside your mail, and a brief is prepared before each meeting.How it worksYour CRM, billing and project tools next to the conversation
The matching CRM record, order and invoice appear in a sidebar next to the conversation, and alerts for new mail, assignments and service level warnings post to Slack and Microsoft Teams. Issues and tasks are created from a thread, and fourteen events feed Zapier and your own systems.
The sidebar beside a thread shows the HubSpot deal, the Stripe invoice and the Jira issue, and the assistant can answer from the same data.
How setup works
Connect a channel
Gmail and Outlook connect through Google or Microsoft sign-in, an IMAP mailbox with its password, WhatsApp through your provider and live chat with one short snippet. Nothing moves out of the mailbox, and teammates who are not on Sektra yet notice no change.
Sektra reads the history
Sektra reads the existing threads in the background and builds the memory layer from them, which for a typical mailbox is ready within the first hour. Keyword search covers the history from the start.
Your team joins the inbox
Invite teammates and give each one access to the inboxes they work. Every client thread gets an owner, and the notes and client record travel with it to whoever picks it up.
Ask the assistant
Ask what was promised to a client, or tell the assistant to draft, assign or remind you, all in plain language. It confirms each action before it runs.
Switch tools without moving your mail
Sektra connects to the mailbox you already use, so a switch from another shared inbox tool or from plain Gmail does not involve moving mail. The cards below describe what carries over from each starting point and what Sektra adds, from scoring and tagging on arrival to the record of what was promised to each client.
From Front or Missive
Assignments, mentions and conversation statuses work the same way in Sektra, and the importer brings your conversations, tags and saved replies across. What changes is that each thread is scored and tagged on arrival and the record of each client builds itself from the mail.
From Help Scout, Groove or Hiver
Those tools are built around a ticket that closes when the reply is sent. Sektra keeps the record of each client open after the reply, so what was promised stays visible and a watch can tell you when the client goes quiet.
From Intercom or a help widget
Intercom is designed for support volume from a product's users. Sektra is designed for named clients who write by email and WhatsApp, where each conversation adds to a record your team keeps coming back to, and a chat widget is included for the website.
From Gmelius or Drag
Gmail labels, read state and assignments stay in sync the way they do in a Gmail layer tool. Sektra adds Outlook, IMAP and WhatsApp inboxes alongside Gmail, scoring and tagging on arrival, and a record of what was promised to each client.
From a CRM that is out of date
A CRM record is only as current as the last time someone updated it. Sektra builds the client record from the conversations themselves, so commitments, open questions and contacts are recorded as the mail arrives, and a CRM kept for pipeline can stay where it is.
From plain Gmail and a spreadsheet
Connecting the shared Gmail or Outlook mailbox takes a few minutes and gives every thread an owner, so forwards and reply-all chains stop being how work is handed over. The tracking spreadsheet is replaced by the action items list and the client record.
Your mail is processed only to build your team’s private record and to answer your team’s questions. It is never used to train our models or anyone else’s.
Gmail and Outlook connect through Google or Microsoft sign-in, so Sektra never sees those passwords. An IMAP mailbox connects with its password, which is stored encrypted.
Mail is encrypted on its way to Sektra and while it is stored, on servers in the United States.
Cancel at any time and export your data first if you want to. Your mail data and the memory built from it are permanently deleted within 30 days.
Plans by seat, billed monthly or annually
Every workspace starts with 7 days of Team and no card is required, and every AI feature is included in the plan price rather than sold as an add-on. Yearly billing saves up to 18%.
Starter covers 2 shared inboxes and 1 personal inbox per seat, with 500 AI actions per seat a month pooled across the team, 1,000 bot replies and a 12-month memory window.
Team adds service levels, reports and integrations, with 10 shared inboxes, 2 personal inboxes per seat, 1,500 AI actions per seat a month, 5,000 bot replies and the complete history in memory.
Business runs 30 shared inboxes, 3 personal inboxes per seat, 4,000 AI actions per seat a month and 15,000 bot replies, with 10 chat widgets, your own widget styles and priority support.
Enterprise starts at 50 seats with no limit on seats or shared inboxes, custom allowances, single sign-on and user provisioning, audit logs, custom retention and a dedicated success manager.
Questions about setup, billing and data
These cover channels, setup time, billing and what happens to your data. If yours is not here, send it to us and a person will reply.
Which channels does Sektra work with?
Gmail and Google Workspace, Outlook and Microsoft 365 including shared mailboxes, any IMAP mailbox, WhatsApp Business numbers, and a live chat widget for your website. Gmail and Outlook connect through Google or Microsoft sign-in, an IMAP mailbox with its password, WhatsApp through your provider, and chat with one short snippet. One team can run all of them in the same workspace, with one client record across every channel.
Do we have to move our mail out of Gmail or Outlook?
No. Sektra connects to the mailbox and syncs two ways with the mail your team already uses, so labels, read state and sent replies match in both places. Nothing migrates, nothing changes for the people writing to you, and teammates who are not on Sektra yet keep working in Gmail or Outlook as before.
Is there a free trial?
Yes. Every new workspace starts with 7 days of Team and no card is required. Connect an inbox, invite the team, and choose Starter, Team or Business when the trial ends. Until you choose, the workspace pauses with your mail still readable and nothing deleted, and it resumes within a minute once a plan is picked.
Is our email used to train AI models?
No. Your mail is processed only to build your team's private memory layer and to answer your team's questions, and it never trains our models or anyone else's. It is encrypted on the way to Sektra and while stored, on servers in the United States, and it is deleted within 30 days if you leave.
How long does setup take?
Connecting an inbox takes a few minutes. Sektra reads the existing history in the background and the memory layer fills in during the first hour for a typical mailbox. New mail from Gmail and Outlook appears within seconds of arriving, and teammates can be invited and given access to each inbox while the history is still being read.
What happens to our data if we leave?
You can cancel at any time and export everything before you go. Disconnecting an inbox stops the sync at once, and deleting the workspace removes your mail data and every memory derived from it permanently within 30 days. Nothing in the original mailbox is touched, because Sektra only ever held a synced copy.
How is this different from Front, Hiver or Help Scout?
Those tools organize the queue with rules, tags and tickets that a person sets up and applies. Sektra reads every thread as it arrives, ranks it by what it would cost to leave, tags it by intent and assigns it by rule. It also keeps a record of what was promised to each client, which those tools do not. Every AI feature is part of the plan price, and importers bring your history across from Front, Help Scout and Hiver.
Can the assistant do things, or only answer questions?
Both. Ask what you promised a client and it answers with links to the threads the answer came from. Tell it to remind you Thursday, draft a reply, assign a thread, tag a batch or watch an account for silence, and it does that once you confirm. Everything you hand it goes into the action items list beside your mail, so it comes back at the right moment.
What does Sektra integrate with beyond email and WhatsApp?
Sektra adds a live chat widget for your website and syncs Google or Outlook calendars with a brief before each meeting. Alerts post to Slack and Microsoft Teams. HubSpot, Salesforce, Pipedrive and Zoho CRM records appear beside the thread, Shopify, WooCommerce and Stripe show orders and invoices, and Jira, Asana, Trello, ClickUp, monday.com and GitHub issues are created from a conversation. Zapier and a connection for your own systems carry everything else.
How is this different from a CRM?
A CRM holds what someone typed into it. Sektra reads what is already in your inbox and builds the record itself, with people, companies, commitments and open questions linked to the messages they came from. It stays current because every new thread updates it, with no data entry and no new habits to learn, and a CRM kept for pipeline can show its records beside the thread.
Start with the inbox your team already uses
The trial runs on your own mailbox, with your own history. Connect it, let Sektra read that history in the background, and the team can work from the client record the same day.